Assistant Branch Operations Manager

RBC; Kelowna; On-site; CAD 55,000 - 85,000; Full time

Job summary

A leading financial institution is seeking an Assistant Branch Operations Manager in Kelowna. This role entails providing operational and administrative support, managing client account activities, and ensuring compliance standards are met. Exceptional communication and detailed organizational skills are necessary. The position offers competitive compensation ranging from $55,000 - $85,000 based on experience and skills, along with a comprehensive Total Rewards Program.

Benefits

Comprehensive Total Rewards Program

World-class training program in financial services

Development coaching and opportunities

Qualifications

• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills in English.
• A professional approach to create a positive working environment.

Responsibilities

• Manage daily administrative operations of the branch.
• Assist with training new branch support staff.
• Ensure compliance and internal control requirements are met.
• Troubleshoot branch technology access and setup.

Skills

Conflict Management

Customer Service

Time Management

Oral Communications

Job description

Job Description

What is the opportunity?

The RBC Dominion Securities Management team located in Kelowna is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Assistant Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

What will you do?

• Instrumental in managing the daily administrative operations of the branch including: approval of incoming and outgoing daily transactions, verify and action request submitted by sales support staff, verify documentation and approve account openings, etc.
• Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
• Ensure compliance and internal control requirements are met.
• Branch technology access, setup, and troubleshooting.

What do you need to succeed?

Must-have

• Meticulous attention to detail and excellent time management skills
• Exceptional written and verbal communication skills in English
• A professional approach to all situations to create a positive working environment
• Ability to complete duties independently seeking out own answers and solutions

Nice-to-have

• Canadian Investment Regulatory Exam, CIRE
• Knowledge of RBC Dominion Securities’ systems and procedures, an asset
• Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

The expected salary range for the above position is $55,000 - 85,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs.

This position may be eligible to receive a discretionary/variable incentive payment.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Job Skills

• Conflict Management
• Customer Service
• Customer Service Administration
• Customer Service Management
• Interpersonal Relationship Management
• Online Customer Support
• Oral Communications
• Problem Management
• Service Request Management
• Time Management

Additional Job Details

• Address: 1631 DICKSON AVE:KELOWNA
• City: Kelowna
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2026-01-05
• Application Deadline: 2026-01-26