Assistant Branch Manager: Member Experience & Growth

Beem Credit Union; Abbotsford; On-site; CAD 77,000 - 83,000; Full time

Benefits offered by this job

Health & Wellness

Time Away

Retirement & Financial Well-being

Beem Member Perks

Free banking accounts

Job summary

Beem Credit Union in Abbotsford is seeking an Assistant Branch Manager to lead a retail team and deliver member-centric experiences. You will support achieving branch goals, drive adherence to regulatory standards, and coach staff to deliver advice-first service while fostering digital adoption and strong relationships.

You’ll partner with the Branch Manager to optimize workloads, manage risk, and advance Beem’s People First, Digital First strategy in a community-focused environment.

Qualifications

• Post-secondary education in Business Administration, Finance, or related field.
• Minimum 3–5 years of progressive experience in retail banking or financial services.
• Minimum 1–2 years of leadership or supervisory experience.
• Proven track record in sales and service delivery with knowledge of advice-based financial solutions.
• Familiarity with digital banking tools and strategies to drive adoption.

Responsibilities

• Lead the branch team to deliver advisor-first service and maintain regulatory compliance.
• Coach and develop team members to improve performance and collaboration.
• Drive goals-based advice and referral strategies to meet branch targets.
• Ensure smooth day-to-day branch operations and risk controls.
• Promote digital tools and self-service options to enhance member experience.

Skills

Leadership

Sales experience

Customer service

Regulatory knowledge

Digital banking adoption

Education

Post-secondary in Business/Finance

Tools

CRM systems

Job description

Beem Credit Union in Abbotsford is seeking an Assistant Branch Manager to lead a retail team and deliver member-centric experiences. You will support achieving branch goals, drive adherence to regulatory standards, and coach staff to deliver advice-first service while fostering digital adoption and strong relationships.

You’ll partner with the Branch Manager to optimize workloads, manage risk, and advance Beem’s People First, Digital First strategy in a community-focused environment.