Assistant Branch Manager II - St. Catharines, Welland & Niagara Falls Ontario

TD Bank; Welland; On-site; CAD 66,000 - 94,000; Full time

Job summary

TD Bank is seeking an Assistant Branch Manager in St. Catharines, Ontario, to lead and coach staff, delivering exceptional customer service and complex credit/investment solutions.

You will ensure compliance, optimize operations, and develop a positive customer experience while mentoring a team of advisors and frontline staff.

Qualifications

• Undergraduate degree or 4+ years of relevant experience.
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
• Extensive knowledge of team, process, and risk management; strong business understanding.
• Proficiency in MS Office and internet applications.
• Excellent communication with customers, employees and cross-functional teams.
• Sound judgment with confidential information handling.
• Proven leadership in a fast-paced environment.

Responsibilities

• Lead teams in delivering advisory and frontline services while ensuring compliance.
• Coach staff on resolving customer issues per established guidelines.
• Resolve operations and high-risk issues with appropriate action within policies.
• Mentor on advice-giving strategies and customer experience.
• Maintain inviting and accessible branch advisory spaces.
• Meet customer demands and maintain accurate employee scheduling.
• Share knowledge and coordinate team activities to improve service quality.
• Collaborate with TD partners to meet customers' financial needs.

Skills

Team Leadership

Customer Service

Financial Guidance

Regulatory Compliance

Communication

Decision Making

Time Management

Education

Undergraduate degree or 4+ years experience

BCO & IFIC/CSC Certification

Tools

MS Office

Internet Applications

Job description

On Site

St. Catharines, Ontario

Niagara Falls, Ontario

Welland, Ontario

Full time

R_1512303

Work Location:

St. Catharines, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$66,200 - $93,500 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you inspire a team in building a positive customer and employee experience while ensuring effective delivery of complex credit and investment solutions? Is it fun guiding a team to provide professional financial advice and help customers with their goals and key life events?

As an Assistant Branch Manager , you will contribute to the TD's success by leading and coaching employees towards achieving operational excellence and personal development objectives.

In this role, you would:

• Lead teams in completing investment and unsecured credit compliance transactions and complex activities that affect the bank
• Coach advisory and frontline staff on resolving customer complaints effectively and consistent with customer problem resolution guidelines
• Resolve operational and high-risk issues after determining the most appropriate course of action for resolution while ensuring the team works within regulatory requirements and policies
• Mentor a team on advice-giving strategies and delivering effective customer experience
• Ensure the common areas and advisory spaces of the branch are inviting and approachable for customers
• Meet customer demands and compliance requirements by determining and maintaining accurate employee scheduling
• Contribute to the Legendary Experience in the branch by sharing information, skills, and subject matter expertise with the team members while coordinating team activities effectively
• Work closely with TD partners to help customers meet their financial needs in the best suited manner
• Improve processes and work efficiency of the team by providing ongoing feedback and guidance in line with established codes of conduct while ensuring their performance management activities are undertaken
• Help build a positive and diverse workforce by providing equal and fair opportunity, ensuring timely communication of issues and inspiring good working relationships across TD.

Job Requirements

• Undergraduate degree and/or over 4 years of relevant experience
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
• Extensive knowledge of team, process, and risk management along with advanced understanding of the business
• Proficiency in productivity tools and software tools including MS Office, and internet application.
• Strong communication skills to liaise with customers, employee and cross functional teams.
• A thorough and accurate decision maker who can exercise good judgement skills when working with confidential information
• A dynamic leader with demonstrated experience working in a fast-paced work environment through strong communication, planning and time management skills.
• Good communicator with go-getter attitude

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td)

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

US Labor & Employment Posters (https://tdbank.site.findly.com/wp-content/uploads/sites/3875/2026/07/USApplicantRights_revised_7-13-2026.pdf) | California Privacy (https://www.td.com/us/en/personal-banking/privacy/california/) |

Accessibility (https://www.td.com/us/en/personal-banking/universal-footer/accessibility/) | FAQ (https://cdn-static.findly.com/wp-content/uploads/sites/3345/2024/08/02032545/FAQ_EN.pdf)

Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada (https://www.td.com/ca/en/about-td/ready-commitment) | US (https://www.td.com/us/en/about-us/communities/ready-commitment) | Europe & Asia Pacific (https://www.td.com/ca/en/about-td/ready-commitment)

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.