Assistant Branch Manager

American Iron & Metal (AIM); Rouyn-Noranda; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading metal recycling company is looking for an Assistant Branch Manager in Rouyn-Noranda, Canada. In this role, you will lead a team and oversee daily operations, ensuring high levels of customer service. Applicants should have a minimum of three years of customer service experience and one year of management experience. A college degree is required, and bilingualism in French and English is an asset. The role offers a competitive salary, annual bonus, and benefits including insurance and paid vacations.

Benefits

Competitive salary + annual bonus

Paid vacation upon hire

Comprehensive group insurance

Telemedicine access

Group RRSP with employer matching

Annual scholarship program

Company events

Employee discount on parts

Qualifications

• Minimum of three years of customer service experience.
• Minimum of one year of management experience.
• Bilingualism in French and English is an asset.

Responsibilities

• Lead a team and oversee daily operations.
• Enforce environmental, health, and safety rules.
• Conduct quarterly performance evaluations.

Skills

Customer service

Management

Communication

Problem-solving

Team collaboration

Education

College or university degree

Job description

Company Description

At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 26 auto recycling centers across Quebec, Ontario, New Brunswick, and Nova Scotia are supported by over 400 employees who are passionate about innovation in the used vehicle market and about creating a greener environment for generations to come. Since 2008, we’ve recycled more than one million vehicles — and we’re just getting started!

Kenny U-Pull is a division of American Iron & Metal (AIM), a globally recognized leader in the metal recycling industry, with more than 125 sites, 4,000 employees worldwide, and over $3.5 billion in annual sales.

Job Description

Competitive salary + annual bonus

Permanent full-time position

Schedule: To be discussed (must be available 1 weekend out of 2)

Work location: 2420 Av. Larivière, Rouyn-Noranda, QC J9Y 0G8, Canada

As the Assistant Branch Manager, you will report to the Branch Manager. You will be responsible for leading a team, overseeing daily operations, and ensuring that exceptional customer service is consistently provided, while supporting the achievement of company goals.

Your main responsibilities will include:

• Being actively present in the field to supervise and participate in operations within a sometimes outdoor, physical, and dirty environment;
• Promoting a welcoming and safe workplace;
• Enforcing environmental, health, and safety rules and procedures;
• Assisting the Branch Manager during monthly Health & Safety audits;
• Overseeing daily operations such as scheduling, and achieving sales and production targets;
• Supporting employees by participating in daily tasks and operational initiatives in the field;
• Assisting the Branch Manager in employee communications;
• Collaborating with various internal partners to ensure compliance with business processes;
• Conducting quarterly performance evaluations for hourly employees alongside the Branch Manager;
• Performing various administrative tasks (cash deposits, payroll, scheduling, etc.);
• Supporting the Branch Manager in the recruitment, onboarding, and integration of new employees;
• Acting as an ambassador for organizational change and playing an active role in its implementation within your branch.

Qualifications

• Minimum of three (3) years of customer service experience;
• Minimum of one (1) year of management experience;
• College or university degree;
• Experience in retail or the automotive industry is an asset;
• Bilingualism (French and English) is an asset;

Key competencies:

• Ability to empower and hold employees accountable;
• Strong delegation and follow-up skills;
• Excellent communication skills (written, verbal, and presentation);
• Strong problem-solving abilities;
• Collaborative and team-oriented mindset;
• Effective time management and prioritization skills;
• Demonstrates empathy and emotional intelligence.

Additional Information

• Competitive salary + annual bonus
• Eligible for paid vacation upon hire
• Comprehensive group insurance plan
• Telemedicine (Access to a doctor 24/7)
• Group RRSP with employer matching contributions
• Annual AIM scholarship program of up to $8,500 per eligible dependent
• A pleasant and friendly work environment
• Company events organized throughout the year (BBQ, Christmas party, etc.)
• Outstanding opportunities for career advancement
• Employee discount on parts at any Kenny location