Assignment Coordinator

ParaMed Home Health Care; North Bay; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Celebration and Recognition programs

Part time and Full-time opportunities

Comprehensive health and dental plans

Education allowance for employees and/

Employee Assistance Program

Exclusive offers for employees

Opportunity to grow within company

Job summary

ParaMed Home Health Care in North Bay, ON is seeking an Assignment Coordinator to serve as the primary contact for clients and field staff, matching patients in need of care with suitable staff while delivering excellent customer service. Responsibilities include creating care schedules, updating patient and staff data, and handling communications from funders, families, and staff.

The role requires strong organizational and communication skills, compassion for patients and families, and

Qualifications

• 1 year of administrative or office experience is an asset.
• Scheduling experience is an asset.
• Strong computer skills.
• Superior customer service skills.
• Ability to effectively communicate both orally and in writing.

Responsibilities

• Assign appropriate staff to patients based on factors such as patient needs, staff availability and skill sets.
• Build a care schedule for patients.
• Enter and update employee and patient data within the computerized system.
• Respond professionally to calls and electronic communications from funders, staff, patients and families.
• Document and report all staff and patient interactions.

Skills

Administrative experience

Scheduling experience

Computer skills

Customer service

Communication (oral & written)

Compassion and empathy

Tools

CRM/computer systems

Job description

Job DescriptionAssignment CoordinatorLocation: North Bay, ONAs an Assignment Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to appropriate field staff.Why you’ll love working here:Celebration and Recognition programsPart time and Full-time opportunitiesComprehensive health and dental benefit plansEducation allowance for employees and familyEmployee Assistance ProgramEmployee perks and exclusive offersOpportunity to grow within companyWhat you’ll do:Assign appropriate staff to patients based on a variety of factors including times suggested by patients, staff availability and relevant skill setsBuild a care schedule for patientsEnter and update employee and patient data within computerized systemRespond professionally and courteously to calls and electronic communication from funders, staff, patients, and familiesDocument and appropriately report all staff and patient interactionsWhat you bring:One year administrative or office experience is an assetScheduling experience is an assetStrong computer skillsSuperior Customer service skillsAbility to effectively communicate both orally and writtenCompassion and empathy when interacting with patients and their familiesTime Type: Part-time and full-time positionsWage: $22/hrThis is a newly added position.Time TypeFull timeCompensation DetailsCompensation will be discussed during the recruiting process.ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [e-mail] acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.