Asset Protection Partner

SEPHORA; Toronto; On-site; CAD 34,000 - 41,000; Full time

Benefits offered by this job

Performance bonus

Benefits program

Learning and development initiatives

Job summary

Sephora Canada is seeking an Asset Protection Partner to safeguard store assets and work with leadership to minimize shortages. Responsibilities include surveillance, reporting, and training on loss prevention across locations.

The role offers full-time hours, is located in Ontario, and requires flexibility to work evenings, weekends, and holidays. Prior loss prevention experience and licensing compliance are essential.

Qualifications

• 1 year of asset protection/loss prevention experience in retail.
• Satisfy and maintain all licensing requirements for the jurisdiction.
• Strong written, verbal, interviewing and interpersonal communication skills.
• Ability to coach others and stay composed during incidents.
• High School graduate or equivalent.
• Flexibility to work evenings, weekends, and holidays.
• Willingness to work at multiple locations within a market.

Responsibilities

• Provide friendly, professional service to clients.
• Conduct surveillance on the sales floor and via CCTV to deter theft.
• Prepare reports on theft incidents, merchandise recoveries, and audits.
• Develop professional relationships with store leadership, mall security and law enforcement.
• Testify in court on behalf of the company when summoned.
• Provide new hire and ongoing training for loss prevention awareness.
• Conduct store self-audits, safety inspections, and communicate findings.
• Assist with inventory preparation and shrinkage prevention plans.

Skills

Asset protection

Communication

Coaching

Licensing

Flexible hours

Multiple locations

Education

High School diploma

Tools

Windows

Word

Excel

Job description

Job ID: 297353

Location: ON-Upper Canada Mall (0516)

Address: 17600 Younge Street, Toronto, ON L3Y 4Z1, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

The Asset Protection Partner protects the assets of a store against theft, and works with the Leadership team to maintain operational controls to reduce shortage.

Duties And Responsibilities

Loss Prevention

• Provide friendly, professional and knowledgeable service to clients as needed.
• Conduct surveillance on the sales floor, as well as utilizing the CCTV system, to identify, observe, and apprehend or deter individuals from committing external theft(s).
• Adhere to all laws and SEPHORA policies concerning apprehensions, search and seizure and the preservation of evidence.
• Prepare reports relative to any theft incidents, merchandise recoveries, accident investigations and audits.
• Develop and maintain a professional relationship with all internal partners, local law enforcement agencies, mall security and other retailers.
• Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
• Provide new hire and continuous employee trainings to maintain store loss prevention awareness.

Operations

• Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
• Assist store Leadership team with inventory preparation and process.
• Partner with stores and DLPM in the development and execution of shrinkage prevention plans.
• Must meet the required minimum number of weekly shifts/ hours
• Full Time: 30-40 hrs/week
• Part Time: 16-20 hrs/week

Skills And Qualifications

• 1 year of asset protection/loss prevention experience in a retail environment.
• Satisfy and maintain all licensing requirements (as required by province or local jurisdiction).
• Possess strong written, verbal, interviewing, listening and interpersonal communication skills.
• Ability to maintain composure and provide effective coaching in the moment on loss prevention techniques.
• Proficiency in Windows, Word and Excel is desirable.
• A High School graduate or equivalent.
• Availability to work flexible hours and days, including evenings, weekends, and holidays is essential.
• Availability to work at multiples locations within a market.

Additional Information

Physical Requirements:

• Work in a fragrance filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

MEANINGFUL REWARDS

The compensation ranges between CAD$25.00 - CAD$30.00/hr.

• performance-based bonus opportunities
• a competitive benefits program
• robust learning and development initiatives aimed at promoting employee support and recognition.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.