Asset Protection Partner

Sephora USA, Inc; Mississauga; Hybrid; CAD 34,000 - 41,000; Full time

Benefits offered by this job

Performance-based bonus

Benefits program

Learning and development opportunities

Job summary

Sephora Canada is seeking a Loss Prevention professional for its Mississauga location. The role involves protecting assets, conducting floor surveillance, and cooperating with law enforcement. The position requires flexible hours and the ability to work across multiple store locations.

Responsibilities include audits, shrinkage prevention planning, and supporting store leadership. A minimum of one year in asset protection and licensing compliance is expected, with strong communication and

Qualifications

• 1 year of asset protection/loss prevention experience in a retail environment.
• Satisfy and maintain all licensing requirements as required by province or local jurisdiction.
• Possess strong written, verbal, interviewing, listening and interpersonal communication skills.
• Ability to maintain composure and provide effective coaching in the moment on loss prevention techniques.
• Proficiency in Windows, Word and Excel is desirable.
• A High School graduate or equivalent.
• Availability to work flexible hours and days, including evenings, weekends, and holidays is essential.
• Availability to work at multiples locations within a market.

Responsibilities

• Provide friendly, professional and knowledgeable service to clients as needed.
• Conduct surveillance on the sales floor and CCTV to identify, observe, and deter thefts.
• Adhere to laws and Sephora policies concerning apprehensions and evidence.
• Prepare reports related to theft incidents, recoveries, investigations and audits.
• Develop and maintain professional relationships with internal partners, law enforcement, mall security and retailers.
• Testify in court on behalf of the company when summoned.
• Provide new hire and ongoing employee trainings on loss prevention.

Skills

Asset protection

Licensing requirements

Communication skills

Coaching in LP

Windows

Microsoft Word

Microsoft Excel

Flexible hours

Education

High School diploma

Tools

Windows OS

Microsoft Word

Microsoft Excel

Job description

Job ID: 292316

Location: ON-Sherway Gardens (0544)

Address: 25 The West Mall, Unit #1210, Mississauga, ON M9C 1B8, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

DUTIES AND RESPONSIBILITIES

Loss Prevention

• Provide friendly, professional and knowledgeable service to clients as needed.
• Conduct surveillance on the sales floor, as well as utilizing the CCTV system, to identify, observe, and apprehend or deter individuals from committing external theft(s).
• Adhere to all laws and SEPHORA policies concerning apprehensions, search and seizure and the preservation of evidence.
• Prepare reports relative to any theft incidents, merchandise recoveries, accident investigations and audits.
• Develop and maintain a professional relationship with all internal partners, local law enforcement agencies, mall security and other retailers.
• Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
• Provide new hire and continuous employee trainings to maintain store loss prevention awareness.

Operations

• Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
• Assist store Leadership team with inventory preparation and process.
• Partner with stores and DLPM in the development and execution of shrinkage prevention plans.
• Must meet the required minimum number of weekly shifts/ hours
• Full Time: 30-40 hrs/week
• Part Time: 16-20 hrs/week

SKILLS AND QUALIFICATIONS

• 1 year of asset protection/loss prevention experience in a retail environment.
• Satisfy and maintain all licensing requirements (as required by province or local jurisdiction).
• Possess strong written, verbal, interviewing, listening and interpersonal communication skills.
• Ability to maintain composure and provide effective coaching in the moment on loss prevention techniques.
• Proficiency in Windows, Word and Excel is desirable.
• A High School graduate or equivalent.
• Availability to work flexible hours and days, including evenings, weekends, and holidays is essential.
• Availability to work at multiples locations within a market.

ADDITIONAL INFORMATION

Physical Requirements

• Work in a fragrance filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

MEANINGFUL REWARDS

The compensation ranges between CAD$25.00 - CAD$30.00/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.