Asset Protection Partner

Sephora USA, Inc; Markham; On-site; CAD 34,000 - 41,000; Full time

Benefits offered by this job

Performance-based bonus opportunities

Competitive benefits program

Learning and development initiatives

Job summary

Sephora Canada in Markham, ON is seeking an Asset Protection Partner to safeguard store assets and support the leadership team in reducing shortages. This full-time role combines customer service with loss prevention, surveillance, and incident reporting.

You will perform self-audits, assist with inventory, coordinate with security partners, and train new hires. The position requires a high school diploma, one year of experience, and flexibility to work evenings, weekends, and multiple locations

Qualifications

• High School diploma or equivalent is required.
• 1 year of asset protection experience in retail.
• Licensing requirements as per jurisdiction may apply.
• Strong written and verbal communication skills.
• Flexible hours including evenings, weekends and holidays.

Responsibilities

• Provide friendly, professional service to clients as needed.
• Conduct surveillance on the sales floor and via CCTV to deter theft.
• Adhere to laws and Sephora policies on apprehensions and evidence.
• Prepare reports on theft, recoveries, investigations and audits.
• Develop relationships with internal partners and law enforcement.
• Testify in court when summoned on behalf of the company.
• Provide training to new hires to maintain loss prevention awareness.

Skills

Asset protection

Strong communication

Interpersonal communication

Coaching

Windows

MS Word

MS Excel

Flexible schedule

Multiple locations

Education

High School diploma or equivalent

Licensing requirements as required by jurisdiction

Tools

Windows

MS Word

MS Excel

Job description

Job ID: 298475
Location: ON-Markville (0584)
Address: 5000 Highway 7 East, Markham, ON L3R 4M9, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

The Asset Protection Partner protects the assets of a store against theft, and works with the Leadership team to maintain operational controls to reduce shortage.

DUTIES AND RESPONSIBILITIES

Loss Prevention

• Provide friendly, professional and knowledgeable service to clients as needed.
• Conduct surveillance on the sales floor, as well as utilizing the CCTV system, to identify, observe, and apprehend or deter individuals from committing external theft(s).
• Adhere to all laws and SEPHORA policies concerning apprehensions, search and seizure and the preservation of evidence.
• Prepare reports relative to any theft incidents, merchandise recoveries, accident investigations and audits.
• Develop and maintain a professional relationship with all internal partners, local law enforcement agencies, mall security and other retailers.
• Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
• Provide new hire and continuous employee trainings to maintain store loss prevention awareness.

Operations

• Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
• Assist store Leadership team with inventory preparation and process.
• Partner with stores and DLPM in the development and execution of shrinkage prevention plans.
• Must meet the required minimum number of weekly shifts/ hours
  • Full Time: 30-40 hrs/week
  • Part Time: 16-20 hrs/week

SKILLS AND QUALIFICATIONS

• 1 year of asset protection/loss prevention experience in a retail environment.
• Satisfy and maintain all licensing requirements (as required by province or local jurisdiction).
• Possess strong written, verbal, interviewing, listening and interpersonal communication skills.
• Ability to maintain composure and provide effective coaching in the moment on loss prevention techniques.
• Proficiency in Windows, Word and Excel is desirable.
• A High School graduate or equivalent.
• Availability to work flexible hours and days, including evenings, weekends, and holidays is essential.
• Availability to work at multiples locations within a market.

ADDITIONAL INFORMATION

Physical Requirements:

• Work in a fragrance filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

MEANINGFUL REWARDS

The compensation ranges between CAD$25.00 - CAD$30.00/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.