Artificial Intelligence Solutions Engineer

Manulife Insurance Malaysia; Toronto; On-site; CAD 113,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Dental

Mental health

Vision

Disability insurance

Life and AD&D insurance

Pension plan

Job summary

Manulife Financial is seeking an AI Solutions Engineer to partner with GWAM teams to identify where AI tooling can reduce effort, shorten cycle times, or improve quality in existing processes. You will engineer, ship and measure end-to-end AI-enabled solutions in a regulated financial services environment.

You will collaborate across business and technology stakeholders, applying guardrails, governance and risk controls, and ensure solutions are delivered safely and reliably while driving

Qualifications

• 10+ years of experience in AI or related field.
• Bachelor's degree in CS/CE or equivalent.
• Experience in financial services (preferred).

Responsibilities

• Identify AI opportunities with measurable business impact.
• Translate business problems into AI-enabled designs across data, tooling, and human checks.
• Develop and deploy AI solutions with security and governance.

Skills

AI tooling experience

LLM tooling

Production environment experience

Education

Bachelor's degree in Computer Science or related field

Job description

Position Responsibilities

• Partner with business and technology stakeholders to identify, qualify and prioritise processes where AI tooling produces a measurable business outcome — and to rule out those where it does not.
• Translate a business problem into a working AI-enabled solution design, spanning the workflow, the data it touches, the tooling applied and the human checkpoints retained.
• Build and integrate solutions using commercial and platform AI tooling — LLM APIs, agent frameworks, orchestration and prompt engineering — against existing systems of record.
• Deploy solutions to production using containerised delivery practices, meeting enterprise security, privacy and control standards for a regulated financial services environment.
• Instrument every solution for business outcome measurement, and iterate based on what the measurement shows rather than on assumed benefit.
• Apply and uphold responsible-AI guardrails — human oversight, auditability, data handling and model-risk requirements — in partnership with risk and compliance functions.
• Document and hand solutions to run‑state ownership, and feed reusable patterns back to the platform and architecture teams.
• Coach business and technology colleagues on the practical application of AI tooling, raising the enablement capability of the wider team.

Required Qualifications

• 10+ years of experience, including three years applying AI or LLM tooling in a production setting
• Bachelor's degree in Computer Science, Computer Engineering, Computational Science or equivalent.
• Experience in financial services, wealth or asset management (preferred)

The AI Solutions Engineer works alongside GWAM business teams to find where AI and agentic tooling can remove effort, shorten cycle time or improve quality in an existing business process — and then engineers, ships and measures that solution end to end. The role is deliberately a consumer and integrator of AI capability: value is created by applying and managing tooling and capabilities to real business workflows quickly and safely.

When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $113,260.00 CAD - $210,340.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

Awards

• 2024 Gallup Exceptional Workplace Award Winner Manulife
• Named one of Forbes World’s Best Employers 2023
• Best Companies to Work for in Asia 2023
• We’ve been recognized as one of Canada’s Top 100 Employers (2024)
• Manulife included in Bloomberg’s 2023 Gender-Equality Index

Our ambition is to be the most digital, customer-centric global company in our industry.

Learn more at https://www.manulife.com/.