Area Manager of Product Support

Brandt Group of Companies; Edmonton; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Continuous learning

Opportunities for advancement

Comprehensive benefits coverage

Retirement savings programs

Job summary

Brandt Industries Canada Ltd. is seeking a proactive Area Manager of Product Support to join our team in Edmonton, Red Deer, or Calgary.

This role strengthens Brandt's dealer network and ensures customers receive exceptional support throughout the product lifecycle. You will work with Dealer Service and Parts teams to enhance technical support, optimize parts availability, and deliver training on key systems and processes, spending significant time in the field diagnosing and resolving service

Qualifications

• Leadership and people management skills.
• Strong planning and organizational abilities.
• Excellent written and verbal communication.
• Analytical problem-solving and data interpretation.

Responsibilities

• Promote Parts Booking programs and work with dealer to grow parts sales.
• Maintain strong relationships with Service and Parts personnel at the dealership.
• Work with Dealers to resolve service issues on Brandt products.
• Assist in administering warranty/Product Improvement Program (PIP).
• Gather and document failure data on recurring issues.
• Travel with a dealer representative to the field to gather information and ensure proper setup.
• Communicate with dealers, Territory Managers, and internal departments to maintain relationships during resolution.
• Lead and coordinate repair efforts on major failures with necessary internal resources.
• Travel up to 70% as needed.
• Contribute to and implement the Customer Support Strategy with the TM for each dealer.
• Assist the Service team in developing training materials and providing dealer training.

Skills

Leadership

Planning

Communication

Problem-solving

Analytical thinking

Customer focus

Driver's License

Education

Mechanical Technologist or similar education

Job description

Brandt Industries Canada Ltd. is currently seeking a proactive and relationship driven Area Manager of Product Support to join our team in Edmonton, Red Deer or Calgary. This role is essential to strengthening Brandt's dealer network and ensuring our customers receive exceptional support throughout the product lifecycle. As an Area Manager of Product Support, you will work closely with Dealer Service and Parts teams to enhance technical support, optimize parts availability, and deliver training on key systems and processes. You'll spend significant time in the field-diagnosing and resolving service challenges, supporting product improvement initiatives, and ensuring equipment is set up to Brandt's standards. Serving as a critical link between dealers, customers, and internal teams, you will gather insights, identify emerging technical issues, and champion continuous improvements across products and service delivery. Your work directly contributes to stronger dealer performance, improved product reliability, and elevated customer satisfaction.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Promote Parts Booking programs and work with dealer to grow parts sales.
• Maintain strong relationships with the Service and Parts personnel at the dealership.
• Work with Dealers to resolve service issues that may arise on Brandt products.
• Assist in administering company product warranty/Product Improvement Program (PIP).
• Responsible to gather and document failure data (i.e. equipment size, configuration, type and mode of failure) on recurring failures where there is not a known resolution.
• Travel with a dealer representative to the field to:
  • Gather further information in a timely manner.
  • Confirm alignment, configuration and proper set up.
  • Take measurements, gather environmental data, and observe operating methods.
  • Instruct dealer tech on minor adjustments or installations as required based off Engineering approved modifications.
  • Make follow up calls.
• Communicate directly with dealers, Territory Managers, and other internal departments to maintain relationships with the customer throughout the failure and product resolution time.
• Make recommendations and work with Platform leads and quality/operations on resolution.
• Continue to investigate field issues until resolution is found.
• Monitor customer/dealer satisfaction upon resolution.
• In major failures, lead and coordinate the repair efforts with the Dealer, TM and any necessary internal departments using all necessary resources available.
• Travel requirement up to 70% on an as needed basis.
• Contribute to and implement the Customer Support Strategy in coordination with the TM for each dealer.
• Assist the Service team in the development of training materials.
• Provide dealer service and warranty training.

What We Look For

• Mechanical Technologist or similar education/experience
• Farm background or experience with agriculture equipment is an asset
• Strong leadership skills
• Strong planning, organizational, and time management skills
• Strong problem-solving skills
• Strong communication skills, both written and oral
• Ability to think analytically
• Possess a high level of customer focus
• Possess a valid Driver’s License

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement savings programs: Pension and RRSP programs to help you invest in your future

When you work for Brandt, we work for you. It’s as simple as that.