Appointments Clerk - Medical Imaging - Temporary Full-Time - 2025-15548 (2025-15548)

Sunnybrook; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A healthcare organization in Toronto is seeking a candidate for scheduling patients for medical imaging procedures. Responsibilities include handling reception duties, managing patient information, and providing excellent customer service. Ideal candidates should possess OSSGD or equivalent, effective communication skills, and the ability to type at least 40 words per minute. This position involves clerical tasks and significant interaction with patients and healthcare staff.

Qualifications

• OSSGD or equivalent as recognized by the Ontario Ministry of Education.
• Post-secondary job-related course and recent related experience preferred.
• Demonstrated understanding of medical implications related to scheduling.
• Typing 40 net w.p.m. with maximum 5% error rate required.

Responsibilities

• Schedules patients for medical imaging procedures.
• Performs telephone and reception duties.
• Greets and directs patients and visitors.
• Obtains patient demographics and billing information.
• Follows-up with personnel to correct scheduling errors.
• Assists with requests for urgent results.
• Handles clerical duties as required.

Skills

Organizational skills

Interpersonal skills

Communication skills

Customer service

Typing (40 w.p.m.)

Education

OSSGD or equivalent

Post-secondary job-related course

Job description

Summary Of Duties

• Schedules patients for a variety of medical imaging procedures and exams.
• Performs telephone and reception duties at primary public and workroom locations.
• Greets, receives, instructs and directs patients, relatives, visitors and hospital staff.
• Obtains primary patient demographics, OHN or third party billing information from patients as required.
• Follows-up with scheduling contacts, nursing personnel, physicians and/or others to obtain missing information and to correct scheduling errors.
• Assists designated personnel to expedite request for verbal or Stat result requests.
• Fling/sorting/faxing of reports as required.
• Data entry in relevant information systems as required.
• Other clerical duties as required.

Qualifications/Skills

• OSSGD or equivalent as recognized by the Ontario Ministry of Education.
• Post-secondary job-related course and recent related experience preferred.
• Demonstrated understanding of medical implications related to scheduling of procedures & exams.
• Typing 40 net w.p.m. with maximum 5% error rate or keyboarding at 106 net keystrokes per minute required.
• Demonstrated understanding of medical and radiology terminology an asset.
• Demonstrated effective organizational and time management skills.
• Demonstrated good interpersonal and communication skills.
• Demonstrated outstanding flexibility and excellent customer service.