Appointments Clerk - Medical Imaging - Regular Full-Time - 2025-15549 (2025-15549)

Sunnybrook; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

An established healthcare facility in Toronto is seeking a candidate for a role involving patient scheduling and clerical responsibilities. The ideal applicant should have the OSSGD or equivalent, experience in customer service, and a solid understanding of medical terminology. Good typing speed and organizational skills are essential for success in this position.

Qualifications

• OSSGD or equivalent recognized by the Ontario Ministry of Education.
• Recent related experience preferred.
• Typing 40 net w.p.m. with maximum 5% error rate required.

Responsibilities

• Schedule patients for medical imaging procedures.
• Perform telephone and reception duties.
• Greet and instruct patients and visitors.

Skills

Organizational skills

Interpersonal skills

Communication skills

Typing speed

Understanding of medical terminology

Customer service

Education

OSSGD or equivalent

Post-secondary job-related course

Job description

Summary Of Duties

• Schedules patients for a variety of medical imaging procedures and exams.
• Performs telephone and reception duties at primary public and workroom locations.
• Greets, receives, instructs and directs patients, relatives, visitors and hospital staff.
• Obtains primary patient demographics, OHN or third party billing information from patients as required.
• Follows-up with scheduling contacts, nursing personnel, physicians and/or others to obtain missing information and to correct scheduling errors.
• Assists designated personnel to expedite request for verbal or Stat result requests.
• Fling/sorting/faxing of reports as required.
• Data entry in relevant information systems as required.
• Other clerical duties as required.

Qualifications/Skills

• OSSGD or equivalent as recognized by the Ontario Ministry of Education.
• Post-secondary job-related course and recent related experience preferred.
• Demonstrated understanding of medical implications related to scheduling of procedures & exams.
• Typing 40 net w.p.m. with maximum 5% error rate or keyboarding at 106 net keystrokes per minute required.
• Demonstrated understanding of medical and radiology terminology an asset.
• Demonstrated effective organizational and time management skills.
• Demonstrated good interpersonal and communication skills.
• Demonstrated outstanding flexibility and excellent customer service.