Appointment Coordinator / Junior Advisor

Mercedes Benz Edmonton West; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading automotive dealership in Edmonton is seeking a Service Appointment Coordinator / Junior Advisor to manage customer appointments and enhance service experiences. The ideal candidate will have 1-3 years of experience in a similar role, strong communication skills, and an outgoing personality. Join a positive workplace culture with competitive compensation and opportunities for advancement. We're committed to quality service and customer satisfaction.

Benefits

Medical, Dental and Group Insurance Plan

Team pricing on vehicles, parts and service

Competitive compensation

Career development opportunities

Culture of coaching and mentoring

Qualifications

• 1-3 years relevant experience is required.
• Must possess a basic knowledge of vehicles and parts.
• Professional phone etiquette is essential.

Responsibilities

• Ensure service department calls are answered courteously.
• Book and confirm service appointments for customers.
• Coordinate the appointment schedule for timely service.

Skills

Communication skills

Multitasking

Problem solving

Organizational skills

Customer service

Computer skills

Tools

CDK

Job description

Mercedes-Benz Edmonton West is looking for a Service Appointment Coordinator / Junior Advisor!

Mercedes-Benz Edmonton West is committed to providing its customers with the finest products and highest level of customer service. We are looking to add to our winning team and legacy. It is our valued employees that provide the backbone for the outstanding reputation that has come to define us. If you want to grow with our organization and have an award-winning attitude, we would like to hear from you.

A Service Appointment Coordinator / Junior Advisor is the first point of contact in the Service Department, possessing excellent communication and multitasking skills, and a positive attitude. They are highly motivated and responsible for effectively creating appointments for our service department.

Job Duties

• Ensure all service department telephone calls are answered promptly, courteously, and professionally, directing to appropriate team members.
• Book & Confirm Service Appointments
• Coordinate Service Department appointment schedule.
• Assist with preparing repair orders by documenting customer concerns clearly and accurately.
• Provide status updates to customers throughout the repair process, ensuring expectations are set and met.
• Review repair orders with customers at pickup, highlighting completed work & future maintenance needs.
• Perform outgoing calls to book special order parts or recall part installation.
• Works closely with the Service Advisors and Technicians to support efficient workflow and timely service delivery.
• Support Service Advisors by obtaining approvals for additional work and updating customers on timelines.
• Greet walk-in customers and assist them as required.
• Call customers for oil change, and general maintenance reminders.
• Maintain an organized work space.
• Data entry as required.
• General filing as required.
• Must maintain a professional appearance.
• Follow all company safety policies & procedures.
• Additional duties as required.

Successful Candidates Possess

• 1-3 years relevant experience.
• Basic knowledge of vehicles and associated parts.
• Professional phone etiquette.
• Good organizational skills.
• Outgoing, friendly personality.
• Problem solving skills.
• Effective verbal and listening communication skills.
• Strong computer skills.
• Ability to multi-task and have effective time management skills.
• CDK experience an asset.
• Must be willing to submit a background check prior to employment.

Why Work for Us

• Positive culture and fun atmosphere.
• Medical, Dental and Group Insurance Plan
• Team pricing on vehicles, parts and service.
• Competitive compensation
• Strong Advancement & Career Development Opportunities.
• Culture of Coaching & Mentoring.

Go to our website to see more about our company and the many reasons why you will want to work for us!

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!