Appointment Coordinator (Go Kia West)

Go Auto; Coquitlam; On-site; CAD 40,000 - 60,000; Full time

Job summary

An auto service company in Coquitlam is seeking a Service Appointment Coordinator who is dedicated to creating exceptional customer experiences. In this role, you will manage appointment scheduling and provide top-notch service throughout the customer journey. Ideal candidates will have strong communication skills, organizational abilities, and a passion for customer service. Join a vibrant team and enjoy comprehensive benefits along with opportunities for growth.

Benefits

Learn and Grow

Employee Investment Program

Vacation Vibes

Health and Dental

Climb the Ladder

Positive Team Environment

Giving Back Feels Great

Find Your Life-Changing Career

Qualifications

• Passion for creating positive customer experiences.
• Ability to juggle multiple tasks seamlessly.

Responsibilities

• Efficiently schedule appointments, confirmations, and updates.
• Provide a unique experience for every service visit.
• Check for outstanding recalls and advise on warranty coverage.
• Answer calls and emails promptly and professionally.
• Review and coordinate appointments with the parts department.
• Collect and process payments following dealership guidelines.
• Follow up with guests for feedback.

Skills

Customer service experience

Excellent communication skills

Organized and detail-oriented

Tech-savvy

Job description

Overview

Are you a people-person with a knack for organization and a passion for providing exceptional customer service? Look no further – Go Auto is on the hunt for a dynamic individual to join our team as a Service Appointment Coordinator!

Responsibilities

• Master of Appointments: Efficiently schedule appointments, confirmations, and updates with a touch of knowledge and flair.
• Guest Experience Guru: Make every service visit a unique and extraordinary experience for our guests. Your friendly and courteous greeting sets the tone!
• Recall and Reminder Rockstar: Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
• Communication Connoisseur: Answer calls and emails promptly and professionally, ensuring our guests feel valued and heard.
• Proactive Planner: Review and coordinate appointments with the parts department, making sure everything is in place for a seamless service experience.
• Cash Handling Champion: Collect and process payments, following dealership guidelines with precision.
• Feedback Aficionado: Follow up with guests, request feedback, and discuss surveys within 24 hours. Your attention to detail ensures continuous improvement.

Qualifications

• Customer service experience with a passion for creating positive experiences.
• Excellent communication skills, both written and verbal.
• Organized and detail-oriented, with the ability to juggle multiple tasks seamlessly.
• Tech-savvy

Perks

• Learn and Grow - We're committed to your growth and development. We will ensure you receive all the training you need as well as access to our library of courses in the Go Auto U.
• Employee Investment Program - Money back? Yes, please! Brace yourself for this irresistible offer. Our program guarantees a 10% return every year, up to a whopping 16%, based on Go Auto's profits.
• Vacation Vibes - We understand the importance of work-life balance. Picture yourself sipping margaritas on a sandy beach. After your first year, enjoy THREE WEEKS OF VACATION! Reach five years, and you'fll have four weeks. Hit ten years, and you'll be soaking up FIVE weeks of vacation time!
• Health and Dental - Your well-being matters to us. Experience comprehensive benefits, including healthcare, dental coverage, and a health spending account. We want to see your biggest, brightest smile!
• Climb the Ladder - With our promote-from-within culture, you'll have ample opportunities to grow along your chosen career path?
• Positive Team Environment - Join a vibrant team of like-minded individuals who share your passion and drive. We foster a positive and collaborative work environment where everyone supports and uplifts each other. Together, we celebrate victories, overcome challenges, and create lasting friendships.
• Giving Back Feels Great - We're all about making a positive impact. Every year, we donate to worthy causes like the Kids with Cancer Society and Go Auto Fuels the Schools.
• Find Your Life-Changing Career - We don't just offer jobs; we build lifelong careers. During your interview, ask us about our inspiring success stories of career growth within Go Auto.