Applications Team Lead - Service

ATS Automation; Cambridge; On-site; CAD 85,000 - 105,000; Full time

Job summary

A leading automation solutions company in Cambridge is seeking a Service Applications Team Lead to guide a team focused on service proposals for the Life Sciences industry. The role combines team leadership with proposal development and customer engagement to ensure high-quality service solutions. Candidates should have at least 5 years of relevant experience and a background in engineering. Competitive total rewards and a commitment to professional growth are offered.

Benefits

Competitive starting salaries

Paid vacation

Comprehensive health and dental benefits

5% RRSP matching program

Employee Share Purchase Program

Qualifications

• Minimum 5 years in applications engineering, with experience in service proposals and automation solutions.
• Proven leadership experience and ability to mentor and develop engineering talent.
• Strong understanding of automation, robotics, machine controls, and manufacturing processes.

Responsibilities

• Supervise, mentor, and guide a team of Applications Engineering Specialists.
• Lead proposal teams to develop innovative, cost-effective service solutions.
• Support sales strategy development and implementation.
• Ensure timely delivery of proposals and adherence to quality standards.

Skills

Excellent verbal and written communication skills

Proficiency in Salesforce

Proficiency in Excel

Proficiency in Word

Proficiency in PowerPoint

Proficiency in SharePoint

Proficiency in Outlook

Proficiency in Windows

Secondary language skills in Spanish or German

Education

Post-secondary diploma or degree in Mechanical, Systems, or Electrical Engineering

Job description

The world isn’t standing still, and neither is ATS Life Sciences - We don’t follow the trends. We set them!

Are you interested in being part of a team that makes a difference? Join our growing ATS Life Sciences Systems team, a division of ATS Corporation, a publicly traded global enterprise with a proud history. We are helping advance the future with our factory‑wide automation solutions. Within Life Sciences Systems, what we do matters – we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.

Job Description

The Service Applications Team Lead is responsible for leading a team of 4 to 5 Applications Engineering Specialists focused on service proposals and solutions for automation systems in the Life Sciences industry. This role combines technical leadership, proposal development, and team management to ensure high‑quality, customer‑focused service solutions. The Team Lead will act as the primary point of contact for the team, driving performance, mentoring team members, and aligning activities with business goals.

Key Responsibilities

Team Leadership & Management

• Supervise, mentor, and guide a team of Applications Engineering Specialists.
• Conduct regular 1:1 meetings and performance evaluations.
• Develop onboarding and training plans for new team members.
• Lead proposal status meetings and continuous improvement initiatives.
• Ensure team alignment with front‑end business goals and service strategy.

Proposal Development & Technical Leadership

• Plan, organize, and manage service proposal activities.
• Lead proposal teams to develop innovative, cost‑effective service solutions.
• Analyze customer requirements and develop tailored service concepts.
• Review and approve cost models, risk mitigation plans, and technical documentation.
• Present solutions and pricing to senior management and customers.
• Collaborate with ATS divisions worldwide to leverage global resources and technologies.

Customer Engagement & Sales Support

• Support sales strategy development and implementation.
• Partner with key account service leaders / account managers to present proposals and solutions to customers.
• Travel to customer sites for discovery, proposal presentations, and solution reviews.
• Maintain records of customer interactions using CRM tools (e.g., Salesforce).

Operational Excellence

• Ensure timely delivery of proposals and adherence to quality standards.
• Promote continuous improvement in proposal processes and team performance.
• Identify and proactively communicate additional service opportunities to customers.
• Provide guidance to project teams post‑award to ensure successful execution.

Health, Safety, and Environmental Compliance

• Promote and ensure safe working practices within the team.
• Report and address any health, safety, or environmental concerns.
• Ensure compliance with all relevant procedures and training requirements.

Qualifications

Education

Post‑secondary diploma or degree in Mechanical, Systems, or Electrical Engineering (or equivalent).

Experience

• Minimum 5 years in applications engineering, with experience in service proposals and automation solutions.
• Proven leadership experience and ability to mentor and develop engineering talent.
• Strong understanding of automation, robotics, machine controls, and manufacturing processes.

Skills

• Excellent verbal and written communication skills.
• Proficiency in Salesforce, Excel, Word, PowerPoint, SharePoint, Outlook, and Windows.
• Ability to present technical solutions clearly and persuasively.
• Secondary language skills in Spanish or German are an asset.

If you’re excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply.

Why YOU should join our ATS Life Sciences Systems team

We value our PEOPLE - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team – the best teams are diverse and inclusive teams.

What we do MATTERS - our Life Sciences projects contribute to improving the lives of people around the world! ATS has made a commitment to be carbon neutral by 2030!

INNOVATION and PROBLEM SOLVING is at our core - Our pursuit of continuous improvement in everything we do. Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas and promoting creative problem‑solving.

We prioritize internal GROWTH & DEVELOPMENT - ATS offers endless opportunities for professional growth and development – with a tuition reimbursement program, individual development programs and a commitment to promoting from within – there is space for you to grow your career at ATS!

We offer COMPETITIVE Total Rewards - Competitive starting salaries, overtime pay eligibility, paid vacation, Employee Incentive Bonus program, comprehensive health and dental benefits including Lifestyle Spending Account, 5% RRSP matching program and optional Employee Share Purchase Program.

A place to BELONG: We celebrate our differences and ensure that all employees have equal opportunities for growth and development. We believe that diversity of thought, background, and experiences is essential for our success and innovation.

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.