Applications Support Senior Analyst - Asst Vice President

Citigroup Inc.; Mississauga; Hybrid; CAD 134,000 - 202,000; Full time

Benefits offered by this job

Hybrid work model

Ownership of production stability

Global exposure

Learning and development programs

Competitive compensation

Collaborative team environment

Job summary

Citigroup Inc. is seeking a Senior Application Support Analyst, AVP, to own mission-critical production applications and ensure stability and availability for global operations.

You will act as a SME, coordinate across technology and business teams, and influence system reliability used by traders and operations worldwide. The role requires senior-level decision-making, cross-functional collaboration, and mentoring junior analysts, with a hybrid model and opportunities to shape resilient

Qualifications

• 6+ years in application support or related technical operations.
• Experience with cloud-based production environments.
• Knowledge of messaging platforms like Kafka or Solace.
• Ability to monitor and improve production systems.

Responsibilities

• Manage and maintain production application environments to meet service levels.
• Monitor applications across trading days, perform health checks and handovers.
• Assess risks of incidents and escalate to tech and business teams promptly.
• Lead or contribute to initiatives to improve stability and efficiency.
• Define scope for complex enhancements and coordinate end-to-end releases.
• Identify security risks and ensure contingency plans for availability.
• Act as SME and escalation point for stakeholders; mentor junior analysts.

Skills

Leadership

Stakeholder communication

Troubleshooting

Coordination across teams

Education

Bachelor's degree or equivalent practical experience

Tools

Kafka

Solace

Microservices

Containerization

Cloud infrastructure

Monitoring tools

Network analysis

Job description

As a Senior Application Support Analyst, Assistant Vice President at Citi, you will take ownership of mission‑critical production applications, ensuring the stability, performance, and continuous availability that global financial operations depend on. This is a senior‑level role with real influence — you will act as a subject matter expert, coordinate across technology and business teams, and directly shape the reliability of systems used by traders, business users, and operations teams worldwide. If you thrive in a fast-paced environment where your technical decisions have tangible impact, this role offers the scope, autonomy, and cross‑functional reach to make that count.

Responsibilities

• Manage and maintain production application environments, ensuring stability, quality, and performance consistently meet agreed service levels.
• Monitor applications continuously across the trading day, perform start‑of‑day health checks, execute same‑day risk reconciliations, and coordinate regional handovers to maintain uninterrupted operations.
• Assess the risk and business impact of production incidents, elevate issues to the appropriate technology and business teams in a timely manner, and ensure resolution within service level commitments.
• Identify and implement improvements to application stability, efficiency, and effectiveness by leading or contributing to active support projects across these themes.
• Partner with development and production support teams to define scope for complex application enhancements, prioritise bug fixes, and coordinate end‑to‑end release participation from testing through to deployment.
• Identify security vulnerabilities and technology risks within the current environment, communicate their impact clearly, and ensure contingency plans are in place to maintain user availability.
• Serve as a subject matter expert and point of escalation for senior stakeholders, interfacing with internal technology groups, vendors, and business users to resolve issues and align on priorities.
• Coach and mentor junior analysts, setting standards for technical documentation, operating procedures, and quality of delivery across the team.

Required qualifications & skills

• 6 or more years of experience in application support, production systems management, or a closely related technical operations role.
• Hands‑on experience supporting applications built on cloud infrastructure, including microservices architectures and cloud‑hosted database technologies.
• Practical knowledge of messaging and event‑streaming platforms such as Kafka or Solace, and experience supporting containerised application environments.
• Working knowledge of active monitoring tools used to track application health and performance in production environments.
• Ability to analyse and monitor IP network traffic, with a solid understanding of web technologies and how they interact within production systems.
• Demonstrated ability to lead within a team setting, communicate complex technical information clearly to a range of stakeholders, and plan and organise workload across multiple concurrent priorities.
• Bachelor's degree or equivalent practical experience in a relevant technical discipline.

Beneficial skills & qualifications

• Experience leading requirement‑gathering efforts across multiple large‑scale development projects running simultaneously.
• Familiarity with storage and archiving procedures in enterprise production environments.
• Background in post‑implementation analysis and system design validation following application releases.

What we offer

At Citi, you will work in a performance‑driven environment where your expertise has a direct and measurable impact on global operations. This role gives you the ownership, influence, and cross‑functional exposure that senior technologists look for — supported by the resources and reach of one of the world’s leading financial institutions.

• A hybrid working model with 3 days in the office and 2 days working remotely, giving you structure and flexibility in equal measure.
• Genuine ownership of production stability and improvement initiatives, with the autonomy to make decisions and drive outcomes at a senior level.
• Exposure to complex, large‑scale systems across a global technology organisation, with the opportunity to broaden your expertise and deepen your specialism.
• Access to learning and development programmes that support your continued professional growth and long‑term career progression at Citi.
• Competitive compensation and a comprehensive benefits package designed to support your financial wellbeing and overall quality of life.
• A collaborative team environment where your contributions are recognised and your technical leadership shapes how the broader team performs.

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Primary Location Full Time Salary Range:

$94,300.00 - $141,500.00

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision‑making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

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