Application Support Technician (10 month term)

City of Kelowna; Kelowna; On-site; CAD 52,000 - 75,000; Full time

Job summary

City of Kelowna is seeking an Application Support Technician to join our IT team at City Hall on a 10-month term. The successful candidate will be the first point of contact for application issues and service requests, helping users maximize system usage.

Responsibilities include troubleshooting, administration support, testing, upgrades, documentation, and collaboration with analysts and vendors to resolve more complex problems. Strong communication and problem-solving skills are essential.

Qualifications

• Diploma in Computer Science, Information Systems, GIS or related field required.
• Minimum 2 years of relevant experience.
• Excellent written and verbal communication skills.
• Proficiency with computer applications expected.
• Ability to contribute innovative ideas and solutions.
• Strong problem-solving skills and commitment to service excellence.
• Demonstrated technical expertise in the field.

Responsibilities

• Act as the initial support contact for application issues, service requests, and user questions.
• Investigate, prioritize, troubleshoot, and resolve low-complexity application and system issues.
• Support application administration, configuration changes, access management, testing, upgrades, releases, and documentation updates.
• Support business units and end users by answering questions and guiding system use.
• Develop and maintain support documentation, guides, FAQs, templates, and training materials.
• Participate in testing and validation of system fixes, minor enhancements, and updates.
• Identify recurring issues and opportunities to improve support, workflows, and automation; provide recommendations.
• Collaborate with Business Systems Analysts, vendors, and business units to escalate and resolve complex issues.
• Assist with analytics, process documentation, testing, enhancement work, and simple automation under supervision.
• Support onboarding, training, and knowledge transfer for users and staff.

Skills

Communication

Problem solving

Customer service

Documentation

Education

Diploma in Computer Science

Diploma in Information Systems

Diploma in GIS

Tools

Office suite

Job description

City of Kelowna is located at CITY HALL. The company is currently looking for applications for the role of Application Support Technician. We are seeking a self-disciplined individual with exceptional interpersonal skills. The chosen applicant will be required to join and begin their duties as soon as possible. The position is offered as a 10 month term employment.

Employer Name: City of Kelowna
Position: Application Support Technician
No. of vacancies: 1
Salary: Starts at $46.06 per hour plus 14% in lieu of vacation, statutory holidays and benefits
Employment type: 10 month term
Location: CITY HALL

• The candidate must act as the initial support contact for application issues, service requests, and user questions.
• The candidate will be responsible for investigating, prioritizing, troubleshooting, and resolving low-complexity application and system issues.
• The candidate will be responsible for supporting application administration, configuration changes, access management, testing, upgrades, releases, and documentation updates.
• The candidate must support business units and end users by answering questions, providing guidance, and assisting staff in using systems effectively and consistently.
• The candidate will be responsible for developing and maintaining support documentation, including guides, FAQs, templates, and training materials.
• The candidate will be responsible for participating in the testing and validation of system fixes, minor enhancements, and updates to ensure successful implementation.
• The candidate must identify recurring issues, process inefficiencies, and opportunities to improve application support, business workflows, service delivery methods, and automation within assigned systems, and provide recommendations for improvement.
• The candidate will be responsible for collaborating with Business Systems Analysts, vendors, and business units to escal and resolve complex issues.
• The candidate must assist with smaller-scale analysis, process documentation, testing, enhancement-related work, and simple automation support activities under the guidance of senior staff.
• The candidate will be responsible for supporting onboarding, training, and knowledge transfer for users and staff.

Job Requirements

• The candidate must hold a diploma in Computer Science, Information Systems, Geographic Information Systems (GIS), or a related field.
• The candidate must have a minimum of 2 years of relevant experience.
• The candidate must demonstrate strong communication excellence in all written and verbal interactions.
• The candidate will be required to demonstrate proficiency in computer applications.
• The candidate will be required to contribute innovative ideas and solutions.
• The candidate must demonstrate strong problem-solving skills.
• The candidate must provide high-quality service and demonstrate service excellence.
• The candidate must demonstrate strong technical expertise in their field.