Application Support Specialist - Junior

LanceSoft; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A technology services firm is seeking a Junior Application Support Specialist in Toronto. The position involves coordinating projects, managing middleware support, and utilizing ITIL best practices. Candidates should have 2+ years of experience with Oracle Solaris, RHEL, and DevOps methodologies, along with strong analytical skills. The role is hybrid with a duration of 12 months and possible extension.

Qualifications

• 2+ years of experience with Oracle Solaris and RHEL systems administration.
• Practical experience in DevOps and CI/CD tools like Jenkins.
• Expertise with middleware environments such as IBM WebSphere.

Responsibilities

• Coordinate projects with technical and business stakeholders.
• Manage incidents, problems, and service requests lifecycle.
• Support middleware environments and containerized applications.

Skills

Project coordination

Agile/Scrum facilitation

Analytical skills

ITIL best practices

DevOps methodologies

CI/CD tools

Middleware environments

Containerized applications

Job description

Overview

Role: Application Support Specialist - Junior
Location: Toronto, ON(Hybrid)
Duration: 12 Months Contract With possible extension.

General Project Coordination and Communication (30%)

• Demonstrated experience coordinating projects and leading initiatives with technical and business stakeholders.
• Demonstrated experience scheduling and facilitating agile / scrum events including but not limited to backlog management, sprint planning, daily stand-ups, sprint reviews and retrospectives.
• Excellent analytical and problem-solving capabilities, coupled with experience in change planning and implementation.
• Proficiency in Microsoft Office for process automation, data analysis, and report generation.

Service Management (30%)

• Expertise in ITIL best practices for Service Management (Incident, Problem, Change, and Configuration Management).
• 2+ years of experience managing the full lifecycle of incidents, problems, and service requests using tools like Remedy/eSMT.
• Experience analyzing and reporting on operational data to identify trends and optimize processes.

Middleware Support (35%)

• 2+ years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
• 2+ years of experience with middleware environments, including IBM WebSphere Application Server/Liberty/NDM.
• Practical experience with DevOps methodologies and CI/CD tools like Jenkins, Urban Code Deploy, and Urban Code Velocity.
• Hands-on experience with OpenShift, managing containerized applications and ensuring scalable, flexible deployments.
• Expertise in secure file transfer protocols like Secure Transport and other FTP/SFTP systems.
• Operational experience with Ceph storage for data management and scalable storage solutions.
• General exposure to cloud technologies, network topologies (firewalls, load balancers, DNS), and development platforms like DataPower, Informatica, IBM MQ, and IBM ACE.

Must Haves

• 2+ years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
• 2+ years of experience with middleware environments, including IBM WebSphere Application Server/Liberty/NDM
• Expertise in ITIL best practices for Service Management (Incident, Problem, Change, and Configuration Management).
• Hands-on experience with OpenShift, managing containerized applications and ensuring scalable, flexible deployments.
• Practical experience with DevOps methodologies and CI/CD tools like Jenkins, Urban Code Deploy, and Urban Code Velocity