Application Support Specialist, Credit Risk Technology

Scotiabank; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Performance bonus

Pension & profit-sharing matching

Generous vacation

Job summary

Scotiabank seeks an Application Support Specialist to be a key player in the credit risk technology for corporate and commercial banking. You will support GRM clients, manage escalations, and help deliver enhancements within time and budget.

The role requires strong technical support skills, experience with SQL databases, and familiarity with API ecosystems. Collaborative teamwork and client relationship management are essential in a fast-paced environment in Toronto, Canada.

Qualifications

• 5+ years within a development team (not as part of the entry level).
• Experience managing client relationships in a financial services or banking environment.

Responsibilities

• Provide timely and accurate technical support to GRM clients.
• Manage and resolve client escalations, ensuring adherence to service standards and maintaining client confidence.
• Identify, recommend, and implement process improvements to optimize call handling and service delivery.
• Assist in the development of conversion and implementation strategies, and in user documentation and training.
• Collaborate with internal teams on projects and quality management initiatives.

Skills

SQL

REST/SOAP APIs

DevOps

Communication

Technical design

Tools

Splunk

Dynatrace

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance.

The Application Support Specialist is a key player within the corporate and commercial banking credit risk technology, supporting strategic enhancements to the business banking credit risk platform. The internal and external demand for accurate, consistent and on-demand information from GRM continues grow,you will be part of a team of analysts providing technical support to clients across all GRM departments. Responsibilities include managing escalations, and ensuring service standards, and deliver enhancements and new functions within time and budget.

Role

What will we expect from you?

• Leads Champion a customer-focused culture by fostering strong relationships with business users and stakeholders
• Provide timely and accurate technical support to GRM clients.
• Manage and resolve client escalations, ensuring adherence to service standards and maintaining client confidence.
• Identify, recommend, and implement process improvements to optimize call handling, fulfillment, and overall service delivery.
• Participate in the systems implementation process by assisting in the development of conversion and implementation strategies, and assisting in the provision of user documentation, user training, and post-implementation support.
• Continually acquire and enhance knowledge of the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to effectively assist in the provision of business solutions and services to the end user business lines
• Collaborate with internal teams on projects and contribute to quality management initiatives.
• Creates an environment in which the team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk

What You Will Bring to Succeed

• Support Encore which is bank’s no retail credit risk data platform and reporting users.
• Ideally 5+ years’ experience within a development team.
• Experience managing client relationships in a financial services or banking environment.
• A commitment to fostering an inclusive and supportive team culture.
• Knowledge of using SQL on databases such as Oracle, MSSQL etc. is an asset.
• Familiarity with REST/SOAP APIs and Splunk/Dynatrace
• Hands-on experience with DevOps practices and tools is an asset.
• Strategic thinking, detail oriented, highly organized
• Previous experience in Commerce/Corporate/Investment banking system is highly desirable
• Excellent communication and collaboration skills across departments and with clients.
• Strong understanding of technical design, systems infrastructure, and IT&S analysis/process requirements

The Workplace

• We are technology partners who help the business transform how our employees around the world work
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• We foster an environment of innovation and continuous learning
• We care about our people, allowing them to design how they work to deliver amazing results
• We offer a competitive total rewards package, including a performance bonus, company matching programs (on pension & profit sharing), and generous vacation

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here .

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