Application Support Specialist

Northview Residential REIT; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

A Canadian real estate management company located in Calgary is seeking an Application Support Specialist for their Corporate IT team. This role involves providing technical support primarily for property management and accounting software, including Yardi and SharePoint. Candidates should have at least 2 years of experience in a similar role and familiarity with Microsoft technologies. This position offers a competitive rewards program and a supportive working environment.

Benefits

Competitive total rewards program

Paid vacation

Health, dental, and wellness benefits

Company matched Employee Unit Purchase Plan

Support for career and professional development

Free parking

Qualifications

• Minimum of 2 years of experience in a similar role.
• Prior experience in Yardi or other ERP platforms is highly desirable.
• Experience in database technology and/or Property Management industry is desirable.

Responsibilities

• Provide remote and in-person technical support for client application issues.
• Deliver Tier 1 and Tier 2 end-user support; collaborate for Tier 3 issue resolution.
• Manage the administration and support of all applications.

Skills

End-User Support

Technical Issue Resolution

Cross-Functional Collaboration

Client Handling

Problem-Solving

Organizational Skills

Education

Information Technology, Accounting or Database-related degree or diploma

Tools

Yardi

Microsoft Office (Excel, Word, Outlook, Access)

O365

SharePoint

Job description

At Northview, we are a passionate, community‑focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 13,000 multi‑residential units, 1.2 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests, and commercial tenants.

We are looking for a Application Support Specialist to join our Corporate-IT team in Calgary, AB. Reporting to the IT Manager, you will be responsible for application support with a primary focus on our property management and accounting software, Yardi, our tenant software, Property Vista, as well as SharePoint, Office 365 and our various information databases. The position will work as part of a team assisting Northview users with resolving day‑to‑day application issues and requests, as well as provide end‑user training, process improvement and software implementation. Your technical knowledge and professional customer care skills will be central to your success.

Responsibilities

• End‑User Support: Provide remote and in‑person technical support for client application issues via a ticketing system, email and/or phone, with a primary focus on Yardi
• Issue Resolution & Escalation: Deliver Tier 1 and Tier 2 end‑user support; collaborate with vendors and the team for the resolution of Tier 3 issues
• System Administration:
  • Manage the administration and general support of all applications, including identifying and troubleshooting issues within system applications and reporting platforms
  • Provides end‑user support by responding to questions and inquiries via ticketing system, email and/or phone
• Cross‑Functional Collaboration: Interact with other teams to ensure accurate resolutions of issues
• Training & Documentation: Provide application training and training materials as required, and maintain complete and up‑to‑date documentation necessary to support users
• Process Improvement: Participate in projects to streamline, add or modify internal processes and policies, offering input on information technology improvements, services, policies, and procedures

Qualifications

• Experience:
  • A minimum of 2 years of experience in a similar role
  • Prior experience in Yardi or other ERP platforms is highly desirable
  • Experience in database technology and/or experience in the Property Management industry is desirable
• Education:
  • An information Technology, Accounting or Database‑related degree or diploma, or equivalent experience
• Technical Skills:
  • Experience with Microsoft desktop technologies such as Excel, Word, Outlook and Access
  • Experience in the implementation and management of Microsoft cloud technologies including O365 and SharePoint
• Soft Skills:
  • Strong interpersonal and client‑handling skills with the ability to manage expectations and explain technical details clearly
  • Strong desire to learn about the business and what it needs to operate effectively
  • Excellent problem‑solving and analytical skills
  • Organized, detail oriented, and ability to multi‑task in a fast‑paced team environment
  • An understanding of basic accounting principles and the ability to work with the accounting team

Benefits

• A competitive total rewards program that includes recognition for individual and corporate performance
• Paid vacation
• Health, dental, and wellness benefits
• Company matched Employee Unit Purchase Plan
• A supportive and engaging working environment
• Support for career and professional development
• Position is located outside the downtown core, is close to the LRT, and offers free parking

If your background matches the qualifications listed above and you are looking for an opportunity to make a difference in the communities we serve, please submit your resume in confidence. Please note, only those candidates chosen to continue to the next stage of the selection process will be contacted. Northview welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.