Application Support & Incident Manager — Hybrid, 2 days onsite

Express Scripts Inc.; Mississauga; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A healthcare solutions provider in Mississauga is seeking an experienced Application Support Analyst. This role involves providing tier two support for application issues and managing incidents. The ideal candidate has over 2 years of experience in incident management and application support. Strong communication skills and a technical background are essential. This position is a 12 months contract with a hybrid working environment, requiring on-call support.

Qualifications

• 2+ years experience in incident management.
• 2+ years experience in application support.
• Available to work flexible schedule and on-call support.
• Accountable for work and self-starter.

Responsibilities

• Provide tier two support for application and system issues.
• Champion the Incident Management process.
• Prepare and publish incident communications.
• Validate application changes in various environments.

Skills

Incident management

Application support

Customer service

Technical troubleshooting

Problem-solving

Communication skills

Education

University Degree or College diploma in Computer Science or related field

ITIL foundation certification

Tools

Network tools

Database management tools

Job description

A healthcare solutions provider in Mississauga is seeking an experienced Application Support Analyst. This role involves providing tier two support for application issues and managing incidents. The ideal candidate has over 2 years of experience in incident management and application support. Strong communication skills and a technical background are essential. This position is a 12 months contract with a hybrid working environment, requiring on-call support.