Application Support Engineer – Incident & Reliability

Scotiabank Global Site; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading North American bank is seeking a Software Engineer for their Application Support team in Toronto. In this role, you will provide production support, contribute to application development, and ensure reliability. Candidates should have experience in incident management, technical support, and familiarity with payments applications. The bank offers a diversity-friendly workplace with opportunities for career growth and competitive rewards.

Benefits

Upskilling opportunities

Competitive rewards program

Flexible vacation and personal days

Community engagement programs

Qualifications

• Proven experience in incident management and technical support.
• Ability to develop simple to medium SQL queries.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide support and incident resolution for assigned applications.
• Maintain application reliability and stability using monitoring tools.
• Collaborate with Business Analysts and Operational Support teams.

Skills

Incident Management experience

Technical support experience

Proficient in Microsoft Office

Familiarity with ServiceNow

Good communication skills

Experience with payments applications

JavaScript and database skills

Job description

A leading North American bank is seeking a Software Engineer for their Application Support team in Toronto. In this role, you will provide production support, contribute to application development, and ensure reliability. Candidates should have experience in incident management, technical support, and familiarity with payments applications. The bank offers a diversity-friendly workplace with opportunities for career growth and competitive rewards.