Application Support Engineer

ADP; Toronto; On-site; CAD 80,000 - 95,000; Full time

Job summary

A leading payroll and HR software provider is hiring an Application Support Engineer in Toronto, Ontario. In this role, you'll develop and test applications in agile sprints, utilize Java and front-end technologies, and support clients with innovative solutions. Join a dynamic team that values collaboration and continuous learning, and contribute to impactful projects that affect millions of users daily.

Benefits

Opportunities for growth

Inclusive team environment

Community support initiatives

Qualifications

• 3-5 years of experience in a relevant role.
• Expert in Java, proficient in Spring Boot and JavaScript.
• Familiar with Agile methodologies and scrum practices.

Responsibilities

• Develop and test code each day as part of a scrum team.
• Participate in agile ceremonies and collaborate with team members.
• Act as a point of contact for urgent client issues during support days.

Skills

Java

Spring Boot

JavaScript

Angular

React

Apache KAFKA

Problem-solving

Team collaboration

Education

Bachelor's degree or equivalent

Tools

ChatGPT

Claude

CoPilot

Job description

Overview

ADP is hiring an Application Support Engineer.

• Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?
• Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to design what's next?

In this role, you will work within a scrum team to bring the designs and ideas to life for new or improved web applications. This work will support a mix of internal and external clients. You will work with clients, product managers, architects, software engineers, and more to plan, design, develop, test, and implement impactful solutions that support companies with one to millions of employees.

You will start your day on a scrum call to prioritize and track work. Within the team you work on, you will choose user stories to work within a sprint cycle. You will spend most of your day developing and testing your code. Every three weeks, you will be involved in the release activities.

To thrive in this development career, you'll need to be an expert in Java (Java 8 preferred) and have a firm grasp on Spring Boot, Javascript, Angular and/or React. You'll need to be familiar with open source tools such as Apache KAFKA and web technologies. Each sprint cycle could have a heavy front-end focus, a heavy back-end focus, or a mix of both, so you'll need experience working with front-end, scripting, and back-end technologies. Like our best developers, you are an enthusiastic creator eager to learn and take on stretch assignments. You strive to learn new technologies and find ways to incorporate what you learn into building your products. As part of our team, you'll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what's next for ADP and the industry. Pace should not scare you. We still find time for a healthy dose of fun.

Like what you see? Apply now!

Learn more about ADP at tech.adp.com/careers

WHAT YOU'LL DO:

Here's what you can expect on a typical day:

• You'll start each day with a scrum, working in a team to understand responsibilities, identify issues, and communicate coding priorities while choosing user stories to complete. You will also participate in other agile ceremonies, including scheduled sprint demos, where you will present your work to up to 90 stakeholders.
• Working in three-week sprints, you must keep up with timelines and coding standards. Most of your daily schedule will be software development, but you will also test your code before submitting it to QA for final testing. You won't just focus on development in this role. You will also be responsible for testing and deployment.
• Continuous Learning. You will actively collaborate with other developers to share ideas or show what you've learned. You are eager to learn, keep up with ever-changing technologies, and maintain the ability to create the best tools for our clients.
• Support - Problem-Solving. You may work on products currently in use. If so, you might act as a point of contact for one day/week, supporting your clients for any urgent issues that require resolution. You'll start those days with your regular work activity but will have to switch gears to a support role as needed throughout your assigned support day.
• Experience. You have 3-5 years of experience in relevant skills gained and developed in the same or similar role.

AI/ML FOUNDATIONAL PROFICIENCIES:

• AI/LLM Exposure. Familiar with major AI platforms (OpenAI, Anthropic, others) and ability to leverage to enhance products and features.
• AI-Assisted Dev Tools. Proficient with coding tools (ChatGPT, Claude, CoPilot, Amazon Q, Cursor, etc).
• AI Best Practices. Effective prompt engineering, performance optimization, and secure data handling.

Qualifications

TO SUCCEED IN THIS ROLE:

• You'll have a Bachelor's degree OR equivalent.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner - doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for? Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )