Application Support Analyst

Scotiabank Global Site; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading North American bank is seeking a Software Engineer for their Application Support team in Toronto. In this role, you will provide production support, contribute to application development, and ensure reliability. Candidates should have experience in incident management, technical support, and familiarity with payments applications. The bank offers a diversity-friendly workplace with opportunities for career growth and competitive rewards.

Benefits

Upskilling opportunities

Competitive rewards program

Flexible vacation and personal days

Community engagement programs

Qualifications

• Proven experience in incident management and technical support.
• Ability to develop simple to medium SQL queries.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide support and incident resolution for assigned applications.
• Maintain application reliability and stability using monitoring tools.
• Collaborate with Business Analysts and Operational Support teams.

Skills

Incident Management experience

Technical support experience

Proficient in Microsoft Office

Familiarity with ServiceNow

Good communication skills

Experience with payments applications

JavaScript and database skills

Job description

Requisition ID : 239543

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

The Team

The Application Support team is responsible for providing production support and maintaining applications within Global Payments Technology that primarily services small business commercial and corporate clients. With your BA systems support analysts and developer teammates the vision is to provide technical support and solutions to meet the needs of our customers.

The role :

To support the vision we are seeking a Software Engineer who will play an important part in the team to achieve the desired goals by contributing technically and analytically to meet the needs of our partners and help find a solution to the issues our customers face. You will work closely with Business Analysts Operational Support teams to provide Incident resolution and application development deliverables. The candidate will also work towards ensuring application reliability and stability leveraging an array of monitoring tools and in charge of an application that supports balance and transaction and reconciliation reports.

Is this role right for you

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships systems and knowledge.
• Efficiently support applications to meet business objectives by analyzing user requirements providing technical specifications to help maintain systems according to standards.
• Provide production support to assigned applications by identifying evaluating escalating resolving problems and supporting other team members. The incumbent is required to be part of a rotation to carry the on-call phone approximately 50% of the time to ensure systems support is readily available and that systems are operational according to documented user service level agreements.
• Keep current on rapidly changing technological trends document self-teach new technologies and maintain an understanding of the departments business and technology strategies.
• Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his / her respective areas in accordance with Scotiabanks Values its Code of Conduct and the Global Sales Principles while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational compliance AML / ATF / sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role

• Incident Management experience
• Previous experience in a technical or operational support helpdesk role
• Proficient in Microsoft Office specifically Word and Excel
• Familiarity with ServiceNow and Confluence
• Good interpersonal and expert communication skills written and verbally to colleagues senior management external vendors and various business lines
• Experience with supporting payments applications such as FTM console and APIs preferred
• Experience with JavaScript database skills including MS-SQLSERVER and write simple to medium SQL queries.

Whats in it for you

• Diversity Equity Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential respected for who they are and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities ethnicity race age ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses cross-functional development opportunities and tuition assistance.
• Competitive Rewards program including bonus flexible vacation personal sick days and benefits will start on day one.
• Community Engagement- no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons contests cooking with friends Humans of Digital and much more!

Location(s) : Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose : for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.

Key Skills

Administration And Accounting,Hardware & Networking,Assessment,Cost Estimation,ABAP,Loans