Application Support Analyst

goeasy Ltd; Mississauga; Hybrid; CAD 65,000 - 80,000; Full time

Benefits offered by this job

RRSP matching

Annual bonus

Employee discounts

Tuition assistance

Job summary

goeasy is hiring an Application Support Analyst in Mississauga to provide Level 1/2 support for our business and enterprise applications. You will triage incidents, gather diagnostics, and resolve issues with clear communication and thorough documentation.

You’ll collaborate with Level 3, Engineering, Infrastructure, Security and Product teams, supporting platforms like Salesforce and CRM, while leveraging SQL, APIs, and PowerShell to drive automation and data validation.

Qualifications

• Experience in application support or IT service management
• Familiarity with enterprise applications such as Salesforce or CRM is an asset
• Strong analytical and problem-solving skills with ability to investigate issues
• Excellent communication and collaboration with cross-functional teams
• Exposure to SQL, APIs, reporting and data validation tools is an asset

Responsibilities

• Provide Level 1 and Level 2 application support for business and enterprise applications
• Triage incidents, gather diagnostics, and resolve issues with timely actions
• Maintain clear customer communication and document solutions
• Coordinate escalations with Level 3 support, Engineering, Infrastructure, and Product teams
• Contribute to knowledge articles, runbooks, and support procedures

Skills

Application support

ITSM

Communication

Cross-functional collaboration

Analytical thinking

Education

Post-secondary education in IT/CS/Business Systems

Tools

Salesforce

CRM

SQL

APIs

PowerShell

Job description

Support Centre Mississauga
Mississauga, Ontario Posted On:September 17, 2026
Last Day to Apply:September 24, 2026
This posting is for an existing vacancy within our team.

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy ! At goeasy , our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures , Canada’s Top Growing Companies , and the TSX30 , highlighting us as one ofthe top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies . These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome , easyfinancial , and LendCare .

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

The Application Support Analyst provides front-line Level 1 and Level 2 support for goeasy's business and enterprise applications. The Analyst is responsible for investigating and resolving support requests, maintaining clear customer communication, documenting solutions, and coordinating escalations for complex issues. The role initially supports platforms including Salesforce, Wealthview, Edge, Asset, and related technologies as the application portfolio expands. The Analyst works closely with Level 3 support, Product, Engineering, Infrastructure, Service Management, Security, and vendor teams to restore service, strengthen support knowledge, and improve the business user experience. As support practices continue to evolve, the Analyst will also contribute to the practical use of automation, AI-enabled tools, and data-driven insights to improve triage, knowledge reuse, and operational efficiency.

What will you be doing?

• Provide application support for business and enterprise applications by responding to Level 1 and Level 2 incidents and service requests while applying effective troubleshooting practices.
• Triage and resolve support requests by assessing impact and urgency, gathering diagnostic information, identifying root causes, and delivering timely resolutions.
• Deliver an exceptional user experience through clear communication, regular status updates, and thorough documentation of issues, actions, and outcomes.
• Coordinate escalations by engaging Level 3 support, Engineering, Infrastructure, Security, Product teams, or vendors when additional expertise is required.
• Monitor application performance and recurring issues to identify trends, reduce repeat incidents, and support problem management activities.
• Maintain support documentation including knowledge articles, runbooks, troubleshooting guides, and support procedures to improve operational efficiency and consistency.
• Support IT service management processes including incident, request, problem, change, and release management activities.
• Participate in testing and release activities by assisting with validation, defect tracking, and post-deployment verification to minimize service disruption.
• Collaborate with cross-functional teams to investigate issues, validate requirements, confirm resolutions, and support successful business outcomes.
• Drive continuous improvement by identifying opportunities to enhance support processes, automation, monitoring, AI-enabled capabilities, and end-user training.
• Support application onboarding and transitions by learning new technologies, validating support readiness, and ensuring effective knowledge transfer into operations.

What experience do you have?

• Post-secondary education in Information Technology, Computer Science, Business Systems, or a related field, or an equivalent combination of education and experience.
• 2+ years of experience in application support, technology operations, service desk, business systems support, or a similar IT support environment.
• Experience troubleshooting and resolving application issues in a structured support setting, with a focus on delivering timely and effective solutions.
• Working knowledge of IT Service Management (ITSM) practices, including incident, request, problem, change, and escalation management.
• Experience supporting enterprise applications such as Salesforce, CRM, lending, servicing, workflow, case management, or customer-facing platforms is considered an asset.
• Strong analytical and problem-solving skills with the ability to investigate issues, identify root causes, and recommend appropriate solutions.
• Excellent communication skills, with the ability to translate technical concepts for business users and collaborate effectively with cross-functional teams.
• Strong organizational and prioritization skills with the ability to manage multiple requests, meet service expectations, and maintain accurate documentation.
• Experience developing support documentation, including knowledge articles, procedures, runbooks, test cases, or operational guides.
• Exposure to SQL, APIs, reporting and data validation tools, PowerShell or other scripting languages, application monitoring, or test management tools is an asset.
• Curiosity for emerging technologies and an interest in leveraging automation, AI-enabled tools, and analytics to improve support operations and user experience.

We offer a Flexible Work Program that provides you the ability towork three days onsite per week, from our Mississauga office.

Internal Applicants:

please apply through thelinkand provide written endorsement from your current manager.

This posting is for an existing vacancy within our team.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer:

• RRSP matching and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.
• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment :

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.