Application Specialist

Ecolab Inc.; Sarnia; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global leader in water, hygiene and energy technologies is seeking an Application Specialist in Sarnia, ON. The role involves supporting Sales Representatives with service plans for strategic accounts, focusing on problem-solving and customer satisfaction. Candidates should have a Post Secondary diploma and strong technical skills, including customer relationship management. This position requires some travel within the territory and may involve overnight trips.

Benefits

Opportunity to address meaningful challenges

Supportive organizational culture

Qualifications

• Experienced with customer system assurance and continuous improvement plans.
• Able to travel to the US for training and meetings.
• Valid driver's license and acceptable motor vehicle record required.

Responsibilities

• Provide routine service support to Sales Representatives.
• Assist with plant surveys of prospective customers.
• Identify and resolve customer issues through analysis.

Skills

Technical support

Problem-solving

Customer relationship management

Communication skills

Mechanical aptitude

Education

Post Secondary diploma

Degree in engineering chemical technology

Tools

Microsoft Office

Job description

Ecolab is currently seeking candidates for an Application Specialist role to support the Nalco Water business in Sarnia, ON. If you are a passionate technical professional that likes to work in an autonomous, hands‑on environment, we invite you to apply. You will be primarily responsible for working with Sales Representatives on executing service plans in strategic district accounts in downstream and petrochemical industries. This will involve the completion of agreed‑upon contractual services in your assigned accounts, and providing customers with problem‑solving support. You will also assist District Sales Representatives with start‑ups of both new applications in current customers, and in transitioning competitively‑held accounts. This position will also require you to build strong relationships with your assigned customer base to generate a high level of customer satisfaction.

What’s in it For You:

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy, and healthy environments.
• The ability to make an impact with a company that is passionate about growth.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

What You Will Do:

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans.
• Assist Sales Representatives with plant surveys of prospective customers.
• Assist Sales Representatives with start‑ups of new applications in both existing customers and new accounts.
• Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives.
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
• Engage in problem‑solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.
• Support services include sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities.
• Actively support innovations and technology in the strategic district accounts where you provide your support to District Sales Representatives.

Position Details:

• Candidate must reside in: Sarnia, ON
• Territory will include travel in Sarnia and surrounding areas
• Some overnight travel may be required

Minimum Qualifications:

• Post Secondary diploma and related industry experience
• Must have a valid driver's license and acceptable motor vehicle record with access to a vehicle as needed for business use
• Able to travel to the US for training / meetings
• No immigration sponsorship is available for this position

Physical Demands:

• Must have the ability to Lift / Push / Pull / Carry up to 55 pounds chest high

Preferred Qualifications:

• Post Secondary diploma or degree in engineering chemical technology
• Strong mechanical aptitude
• Practical computer application literacy including Microsoft Office, and the ability to learn internal business systems.
• Prior experience that required excellent communication skills, a strong work ethic and the ability to multitask.
• Previous Refinery / Petrochemical experience
• Water treatment or specialty chemical industry experience

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.