Application Specialist

Taggart Group; Ottawa; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading construction firm in Ottawa is searching for an Application Specialist to support and enhance enterprise software applications. The ideal candidate will possess 5-10 years of experience in software applications and strong communication skills. They will provide technical support, create user documentation, and stay updated on emerging technologies. This role operates in a hybrid setup, fostering a collaborative environment among technical teams.

Qualifications

• 5-10 years of experience in enterprise software applications.
• Experience administrating and deploying Microsoft 365 Apps.
• Strong background in software development and database management.

Responsibilities

• Provide technical support for enterprise applications.
• Educate users on application features.
• Monitor application performance and identify improvements.

Skills

Technical Support

User Education

Software Development

Communication Skills

Problem-Solving

Customer Service

Education

Bachelor’s degree in computer science, engineering, or related field

Equivalent technical diploma

Tools

Microsoft 365 Apps

Power BI

Power Platform

SharePoint

Job description

Taggart Group of Companies

Job Title: Application Specialist
Reports to: IT Manager, Support Operations

Company: Taggart Group of Companies
Location: 2515 St. Laurent Blvd, Ottawa ON / hybrid role

About Us

At Taggart, we're more than a company. We are a proud, family-owned business with deep roots in Eastern Ontario.
We're leaders in building communities, from infrastructure and commercial spaces to residential homes.
Our long-standing stability and continued growth create a variety of opportunities for those looking to get hands‑on experience and build a lasting career.

The Taggart Group of Companies is a full‑service construction organization consisting of five major operating companies. Taggart Group delivers expert leadership in real estate development, planning, design, finance, construction, and management.

Our wide breadth of expertise and scope of work allows us to offer a variety of opportunities for those looking to get hands‑on experience and build a lasting career.

At Taggart, you will be part of something bigger, and what you do today will make an impact for years to come. We believe in your success.

Building integrity, quality, and community together.

About this Role

The Application Specialist is responsible for guidance, support, and architecture for enterprise software applications. This role requires extensive experience with large‑scale software applications, and software development processes. The ideal candidate can effectively communicate technical concepts to both technical teams and non‑technical business users.

Key Responsibilities

• Provide technical support and expertise in enterprise applications, troubleshooting issues, and maintaining software applications within an organization.
• Educate users on how to effectively utilize the applications and their features.
• Create documentation to support user training and troubleshooting.
• Work with our IT partners and end-users to ensure applications meet business needs.
• Monitor application performance and identifying areas for improvement.
• Assist with system checks, updates, and quality assurance for enterprise applications.
• Collaborate with internal teams, partners and external vendors, including Microsoft, Aruba, Hewlett Packard etc.
• Ensure software development best practices, including source code control and software design processes.
• Effectively communicate technical concepts to both technical teams and non‑technical business users.
• Define and optimize business application configurations for improved performance and functionality.
• Proactively seek opportunities to educate users on new application features.
• Stay updated on AI applications in enterprise software and evaluate relevant solutions.
• Participate in various new software initiatives and ERP‑related projects.
• Research emerging technologies and best practices to enhance business solutions.

Education and Experience Requirements

• 5-10 years of experience in enterprise software applications
• Bachelor’s degree in computer science, engineering, or related field preferred; equivalent technical diploma and experience considered.
• Experience administrating and deploying Microsoft 365 Apps, including Power BI, Power Platform, and SharePoint.
• Strong background in software development and database management, with understanding of software lifecycle best practices.
• Strong communication skills, able to convey technical concepts to both technical and non‑technical audiences.
• Customer service‑oriented with strong interpersonal, problem‑solving, and critical thinking skills.
• Ability to work independently and maintain discretion with sensitive information.
• ITIL certification, exposure to AI technologies, and experience with ERP systems will be considered assets.

Physical/Sensory Effort/Work Environment

• Providing service to several people, companies or departments, working under many simultaneous deadlines, working for a group of companies.
• Overtime may be required.

Accommodation Requests

The Taggart Group of Companies is an equal opportunity employer. All qualified applicants are considered without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, or gender expression.

In accordance with Accessibility for Ontarians with a Disabilities Act, we’re committed to providing accommodations for people with disabilities in all aspects of the recruitment and selection process. If you require accommodation or special assistance, please send an email to [e-mail] with your request.

Thank You for Considering Taggart Group of Companies

Thank you for your interest in joining Taggart Group of Companies. We appreciate every application, but only those selected for an interview will be contacted. Please note that we do not accept unsolicited resumes from recruiters or employment agencies. Any such submissions become the property of Taggart Group of Companies and are not eligible for compensation.

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