Application Specialist

AXYZ International; Hamilton; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading global manufacturer in Hamilton seeks an Applications Specialist to support waterjet and router product lines through customer training, technical expertise, and collaboration with sales. The ideal candidate will have a degree in a related field, over 3 years of experience in industrial machinery, and strong communication skills for effective training and customer engagement.

Qualifications

• 3+ years of experience in industrial machinery or advanced manufacturing.
• Ability to lead hands-on technical instruction effectively.
• Strong communication skills for technical topics.

Responsibilities

• Deliver hands-on training for machine operation and optimization.
• Support Sales with demonstrations and technical value.
• Create training materials and improve training processes.

Skills

Hands-on technical training

CNC systems understanding

Customer-facing communication

CAD/CAM software familiarity

Video production skills

Education

Degree or Diploma in Electrical/Electronic Controls or Mechanical

Job description

AAG is a leading global manufacturer of CNC Router Machines and Knife Systems. With over 350,000 standard machine configurations and over 30 decades of experience, AAG specializes in matching machinery to customers’ unique needs and budgets. Designed and built at our state‑of‑the‑art factory in Waterdown, Ontario, and Tallmadge, Ohio, our Computer Numeric Control (CNC) machines are supplied and supported through a global network of sales and support offices and authorized dealers.

AAG is an equal opportunity employer, committed to profitable growth and responsible management for the benefit of our customers, suppliers, shareholders, and employees. Our teams are engaged and innovative and driving change throughout our Company from our production facilities to our clients, in our meeting rooms, and our communities. A diverse and inclusive work environment as we believe an inclusive company culture inspires people to stay curious, engaged, and challenged.

Overview

The Applications Specialist supports the waterjet and router product lines through technical expertise, sales collaboration, and customer training. This role delivers hands‑on training to optimize machine performance, drive product adoption, and enhance customer satisfaction. Working with Sales and Field Technical Specialists, the Specialist provides application insights, supports service excellence, and contributes to training content development—ultimately strengthening technical capabilities and driving long‑term customer value.

Duties and Responsibilities

• Follow all safety regulations and maintain a clean, organized work area.
• Perform test cuts, time studies, and demonstrations for customer materials.
• Document and store all test parameters, CAD / CNC files, and related materials.
• Conduct in‑person and online demos of equipment and software.
• Support Sales with demo samples, test cuts, and time studies.
• Deliver advanced, hands‑on machine training for operators and engineers.
• Engage customers pre‑installation to plan and implement effective onboarding.
• Collaborate with OEM Sales to identify training opportunities and add technical value.
• Coordinate scheduling and logistics with the Sales Support Manager.
• Assist in creating training videos, manuals, and SOPs.
• Serve as a technical expert on waterjet and router applications.
• Maintain records of training sessions, feedback, and results.
• Communicate and elevate concerns as needed.
• Test machine upgrades, collaborate with software developers, and suggest improvements.
• Train Sales staff on machine and software usage for better customer engagement.
• Set up and operate demo machines, provide samples, and follow marketing strategy.
• Review and finalize training manuals and related materials.
• Participate in trade shows and open houses (limited travel required).
• Support Technical Support team with customer training and remote assistance.
• Identify tools and methods to optimize table performance and minimize operational risks.
• Other duties as may be assigned.

Qualifications

• Degree or Diploma related to Electrical / Electronic Controls, Mechanical or related field required.
• 3+ years of experience in industrial machinery, CNC systems, or advanced manufacturing; direct waterjet or router experience strongly preferred.
• Demonstrated ability to lead hands‑on technical training or instruction in a customer‑facing environment.
• Strong communication skills with the ability to translate technical topics into accessible instruction.
• Experience with CAD / CAM programming software (e.g., IGEMS, WARDCAM) is a plus.
• Comfortable with video production for training content (on‑camera presence, scripting, or filming).
• Proactive, customer‑focused, and detail‑oriented, with strong coordination and follow‑through.
• Able to work under pressure to meet deadlines.
• Ability to make independent decisions and handle difficult workplace situations in a calm manner.
• Excellent organizational and time management skills with strong attention to detail.
• Positive attitude and eagerness to learn and grow in a dynamic environment.
• A valid Canadian passport with the ability to enter US and the UK.
• Flexibility with hours is required in order to accommodate customer trials.
• A valid driver’s license.
• Able to lift a minimum of 60 pounds.
• Able to use the computer for long periods of time.
• Able to sit or stand for long periods of time.