Application Engineer

ZEISS Group; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global technology firm in Toronto is seeking an Application Engineer to train customers on industrial metrology systems and provide technical support. The ideal candidate has a four-year degree in Engineering and experience with ZEISS software products. Strong problem-solving and communication skills are essential. This role offers comprehensive benefits including medical, dental, and vacation pay.

Benefits

Medical

Vision

Dental

RPP

Employee Assistance Programs

Vacation and sick pay

Qualifications

• Understanding of engineering drawings and modern scientific computer languages.
• Experience with ZEISS software products is preferred.
• Ability to present technical information to audiences.

Responsibilities

• Plan and deliver training sessions on ZEISS Industrial Metrology systems.
• Operate and manage ZEISS measuring devices.
• Provide technical support to ensure customer satisfaction.

Skills

Technical consultation

Customer training

Problem-solving

Communication skills

3D mathematics understanding

Education

Four-year degree in Engineering or related field

Tools

ZEISS software products (Calypso)

Job description

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region:

This position is located in Toronto.

What’s the role?

The Application Engineer will be responsible for training our customers on ZEISS Industrial Metrology hardware and software systems while also providing metrology services and supporting pre- and post-sales activities. This role requires a strong customer orientation and professional conduct at all times. The Applications Engineer will conduct training sessions, assist with metrology services, and provide technical support to ensure customer satisfaction
and successful use of our systems.

Sound Interesting?

Here’s what you’ll do:

• Customer Training:
  • Plan, prepare, and deliver high-quality training sessions on ZEISS Industrial Metrology software and systems, both in-house and at customer locations.
  • Conduct specialized "customer-driven" training classes to enhance customer understanding and application of our systems.
• Metrology Services Support:
  • Operate and manage ZEISS measuring devices and associated software suites at the Quality Excellence Center.
  • Deliver inspection reports and ensure the accuracy and repeatability of measurement systems.
  • Assist in quoting metrology services and ensure timely delivery of results to customers.
• Pre- and Post-Sales Support:
  • Provide technical consultation to the sales team and customers regarding advanced applications and systems during product demonstrations, at our QEC or customer location.
  • Respond to customer inquiries related to software/applications support and troubleshoot issues effectively.

Do you qualify?

• A four-year degree in Engineering, Physics, Mathematics, or a related discipline is required. Equivalent work-related experience may be considered.
• Must be able to read and understand engineering drawings and possess an understanding of 3D mathematics and programming techniques in modern scientific computer languages.
• Experience with ZEISS software products, particularly Calypso, is preferred.
• Excellent verbal communication skills and comfort presenting technical information to small or large audiences.
• Strong problem-solving skills and the ability to learn independently to address customer challenges.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• RPP
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Your ZEISS Recruiting Team:

Jo Anne Mittelman

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.