Application Engineer

Henkel AG & Co. KGaA; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

A global leader in adhesive technologies is seeking a motivated individual to provide technical customer support and drive project opportunities in Mississauga. The role involves troubleshooting technical issues, creating training programs, and collaborating with various teams to enhance customer experiences. Candidates should have strong communication skills and technical expertise related to adhesives. Opportunities for growth and innovation make this a compelling position for career advancement.

Qualifications

• Strong technical skills related to adhesives and equipment.
• Ability to drive project opportunities and customer support.
• Experience in organizing and executing training sessions.

Responsibilities

• Drive project opportunities and close growth.
• Provide technical customer support via multiple communication channels.
• Organize and execute training for new hires and customers.

Skills

Customer support

Technical troubleshooting

Communication

Project management

Tools

RetCalc

Pipe Repair Tool

Job description

About this Position

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, 'all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.

This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.

Dare to learn new skills, advance in your career and make an impact at Henkel.

What you’ll do

Scaling

• Drive Project opportunities pipeline and closes growth compared to the previous year
• Defensive Technical customer support to maintain current business
• Troubleshooting related to ACE projects for business retention
• Create test reports any relevant data to the project/opportunity
• Driving Project Pipeline Meetings/Connects using the AE KPI Dashboard

Lab Support related to projects

• Test Plan (coordination, logistics, Lab ops or AE test, Raise requests for HLSN tests)
• Report Writing and Review
• Product recommendation
• Request samples from labs for sales opportunities, Coordinate with colleagues across the region/cluster/globe for samples
• Lab Sample management in application engineering labs
• While working in the Lab or in the customer facilities, observe safety protocols, 5s, etc
• Active use of Albert for Lab inventory as well as test result capturing

Technical Customer support (Adhesives and equipment)

• Virtual call, e-mail, Phone calls
• Travel for Customer Application Trial/ Validation
• Collaborate with the KSI2 team to support target accounts and hero applications
• Mediate the special equipment request with equipment services to obtain quotes
• Troubleshoot adhesive/equipment related to technical issues
• Provide technical support level 2 for TIS for specific technologies
• Coordination with KSI2 AE team
• Support TSE for Value proposition creation/inputs
• Competitor Technical Benchmarking
• Use of internal calculation tools such as RetCalc and Pipe Repair Tool among others
• Product recommendation

Technical Training

• Organize and execute specific trainings
• Henkel U (new starter training, New Hire Sales/ Inductions trainings/AE Training, SX Trainings/Demo Tools training/Summer School)
• Loctite U (Technical distributor training, LSX)
• Trainings to support campaigns (e.g. Medical/Mining/etc.)
• Customer Technical training (virtual or on-site)
• Custom TSE request, BDM/Marketing training requests as per SGP
• Execute GSA Training Modules - Core/Hero Applications
• Application Engineering best practices

Support MOC's, PDP's, ADP's

• Build Launch Package (Training, ACH, TDS, NTWD, Videos)
• Sustainability Value proposition