Application Development Analyst

Claire House; Petersville Parish; On-site; CAD 55,000 - 75,000; Full time

Job summary

A children's hospice in New Brunswick, Canada, seeks a Business Analyst to support core application needs and manage system upgrades. The role involves collaborating with cross-functional teams, conducting business analysis, and improving user processes. Ideal candidates should have A Levels or equivalent, experience in business analysis, and excellent communication skills. The organization values diversity and seeks individuals who can contribute to its positive environment focused on helping seriously ill children and their families.

Benefits

Inclusive workplace culture

Opportunities for professional development

Qualifications

• Proven experience in business analysis, process improvement, or a similar role.
• Demonstrable exposure to core business applications.
• Experience in gathering and documenting business requirements.
• Strong team player with exemplary communication skills.
• Ability to obtain buy-in and drive behavioral change.

Responsibilities

• Supporting implementation of system changes and upgrades.
• Understanding pain points for improving operations.
• Conducting analysis of existing business systems.
• Creating and executing test scenarios.
• Serving as a subject matter expert for end-users.

Skills

Business analysis

Process improvement

Communication skills

Analytical skills

Problem-solving

Education

A Level Standard or above

5 GCSEs including Maths & English

Tools

Data analysis tools

Workflow analysis tools

Job description

Claire House has anexciting opportunity for a collaborative and influential individual withexcellent communication skills to support us in developing the coreapplications within our ICT estate, as part of an ambitious digitaltransformation strategy.

AboutUs:

Claire House is a place of positivity andlaughter, where we help seriously and terminally ill children live life to thefull. At Claire House we are passionate about providing outstanding care tochildren who arent expected to live to be adults, as well as support for theirfamilies, from across Merseyside, Cheshire and North Wales. By providingspecialist nursing and end of life care, as well as emotional support, ClaireHouse helps families through some of the toughest times of their lives. It offers places for children torelax and enjoy themselves, whatever their age.

In this role, you will be:

Supporting implementation of system changes and upgrades for core business apps, with internal and external parties.

Proactively understanding, developing and supporting the integration of internalsystems.

Monitoring and evaluating the effectiveness of technical solutions and making recommendations for improvements.

Collaborating with cross-functional teams togather, assess, define, and document system requirements based on current business needs,ensuring alignment with organisational goals and objectives.

Main duties of the job

Understanding pain points and identifying opportunities for streamlining operations.

Conducting comprehensive analysis of existing business systems, processes, and workflows to identify areas for improvement and increased efficiency.

Creating and executing test scenarios at various stages of the project to validate solution design and supporting business users in executing the user acceptance testing.

Participating in scoping workshops with business stakeholders and partners; building process and data flows alongside process owners.

Promoting best practices with systems, including training, and showcasing tips and efficienciesfor relevant departments as part of the handover to BAU.

Helping educate employees on new processes and systems, ensuring smooth adoption and integration.

Serving as a subject matter expert and providing ongoing support to end-users, addressing queries, troubleshooting issues with ICT support, and implementing system enhancements.

Participating in supporting upgrades for existing programs and applications.

Identifying users' needs and communicating them with third party agencies.

Providing ad-hoc ongoing support and troubleshooting for systems.

Working closely with and being an escalation point for the ICT Support department for complex technical issues that they are unable to resolve.

About us

Should you require any furtherinformation or want to discuss this opportunity please contact Beth Schofield,Application Development Manager ([e-mail])

Closing date for applications: 11thJanuary 2026

Interview date: January 2026 (TBC)

We regret that only shortlistedcandidates will be contacted.

We are activelyseeking candidates from a diverse range of backgrounds. At Claire House, wewelcome applicants from all backgrounds and value everyone as anindividual. We are committed toorganisational practices, which promote diversity and inclusion for allemployees and volunteers regardless of age, disability, gender reassignment,sex, marriage, and civil partnership status, pregnancy and maternity status,race, religion or belief. Connectingthese differences creates a productive environment in which everyone feelsvalued.

Claire House wants to meet theaims and commitments set out in its equality policy and will appreciate yourhelp and co-operation in completing the Equality and Diversity form here.

This organisations recruitment andselection procedures reflect our commitment to equal opportunities andsafeguarding and promoting the welfare of children and young people.

This role is subject to a standardDBS check.

Registered Charity No. 1004058

Job responsibilities

Main purpose of job

To help drive the development of the organisation's core applicationsthrough process analysis, requirements building and delivery of improved userexperience. The role will work closely with knowledgeable application champions in allDepts to ensure that requirements are fullyunderstood, to deliver upgrades, new applications, and process improvements.

Position of the role in Claire House

The post holder reports to the Application Development Manager and will actas a supporting consultant, expert, and agent ofchange and provide high quality technicalbusiness application project support through to test and release.

Main duties andresponsibilities

Supporting implementation of system changesand upgrades for core business apps, with internal and external parties.

Proactively understanding, developing andsupporting the integration of internal systems.

Monitoring and evaluating the effectiveness oftechnical solutions and making recommendations for improvements.

Collaborating withcross-functional teams to gather, assess, define,and document system requirements based on current business needs, ensuring alignment with organisational goals andobjectives.

Understanding pain points andidentifying opportunities for streamlining operations.

Conducting comprehensiveanalysis of existing business systems, processes, and workflows to identifyareas for improvement and increased efficiency.

Keeping updated on current technologies, and best practices in business process optimisationto improve end user experience and efficiency.

Continually building knowledge of all internalbusiness applications.

Identifying and supporting cut-over and implementation tasks.

Creating and executing test scenarios at various stages of the projectto validate solution design and supporting business users in executing the useracceptance testing.

Participating in scopingworkshops with business stakeholders and partners; building process and dataflows alongside process owners.

Promoting best practices with systems,including training, and showcasing tips and efficiencies for relevant departments as part of the handover to BAU.

Helping educate employees on newprocesses and systems, ensuring smooth adoption and integration.

Utilising data-drivenmethodologies to measure and evaluate the effectiveness of implementation,tracking KPIs and generating reports.

Serving as a subject matterexpert and providing ongoing support to end-users, addressing queries,troubleshooting issues with ICT support, and implementing system enhancements.

Participating in supportingupgrades for existing programs and applications.

Identifying users' needs andcommunicating them with third party agencies.

Conformance with documentation and ICTstrategy, adhering to agreed business processes.

Working within change managementflows/structures.

Providing ad-hoc ongoing support andtroubleshooting for systems.

Working closely with and being an escalationpoint for the ICT Support department for complex technical issues that they areunable to resolve.

Keeping the Application Development Managerupdated on all aspects of ongoing project work.

Person Specification

Experience

• Proven experience in business analysis, process improvement, or a similar role.
• Demonstrable exposure to core business applications.
• Experience in gathering and documenting business requirements, conducting gap analysis, and creating functional specifications.
• Knowledge and experience of business processes to enable better systems solutions.

Personal Attributes/Abilities

• Strong team player who can work both independently and collaboratively with internal and external stakeholders.
• Exemplary communication skills, with an ability to build strong, trusting, and respectful relationships quickly at all levels.
• Appreciation of technology as a driver for change.
• Ability to obtain buy-in, overcome resistance, drive behavioural change, new ways of working.
• Excellent planning and organisational skills, with the ability to manage and prioritise a varied workload.

Qualifications

• Educated to A Level Standard or above
• 5 GCSEs or equivalent Inc., Maths & English

Skills

• Creating and maintaining documentation, as well as supporting controls and quality assurance for key stakeholders and suppliers.
• Strong analytical and problem-solving skills with the ability to develop solutions through logical reasoning and identify areas for improvement.
• Demonstrable ability to work with a variety of different internal and external stakeholders.
• Proficiency in process mapping, workflow analysis, business process modelling and data tools to generate insights.
• Good research and analytical skills with a high level of attention to detail.
• Producing documents such as requirements specifications, process maps, solution designs and communication plans.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.