Application Consultant

Canadian Imperial Bank of Commerce (Canada); Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

CIBC’s Foreign Exchange technology team is seeking an Application Consultant to provide investigation and second-level support for client issues, outages, and technical questions. You will liaise with internal and external partners and prioritize incidents in a hybrid model with 1–2 days on-site.

You should have 2+ years in FX application consulting, with SQL, Mongo, and Jira/Confluence; a capital markets background is essential and FX/banking knowledge is a plus.

Qualifications

• 2 years in FX Application Consulting, support (Wallstreet FX, Barracuda OMS, online/web FX platforms) and data analysis in an agile environment.
• At least 2 years of experience in SQL, Mongo and Jira / Confluence.
• Background in Capital Markets; FX and Banking experience is an asset.

Responsibilities

• Production support — Investigate and define operational issues and prioritize based on severity, risk and business needs; manage issue logs and client requests; design and implement preventive solutions.
• Partnership — Liaise with business and technology partners, senior management, internal and external clients; keep informed of policy changes and promote services.
• Projects delivery — Assess impacts of system changes; ensure compliance with standards; research and support new policies and system outages.

Skills

FX Application Consulting

SQL

MongoDB

Jira / Confluence

Capital Markets

Tools

Wallstreet FX

Barracuda OMS

Online FX platforms

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you’ll be doing

You’ll be joining CIBC’s Foreign Exchange (FX) technology team. As the Application Consultant, you’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 day per week on-site, while other days will be remote.

How you’ll succeed

• Production support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and client/user requests. Design and implement solutions and processes to prevent recurrence with the end goal of ensuring clients/users satisfaction.
• Partnership - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services of the support area.
• Projects delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, evaluate and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, research and provide recommendations on issues and system outages.

Who you are

You can demonstrate experience in: 2 years in FX Application Consulting, support (Wallstreet FX, Barracuda OMS, online/web FX platforms), requirements gathering, documentation and data analysis in an agile environment. At least 2 years of experience in SQL, Mongo and Jira / Confluence. Must have a background in Capital Markets. Experience in FX and Banking is an asset. Working knowledge of brokerage products/services, structure and operations sufficient to apply and adopt standard practice and processes for generally-related operational activities.

Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail] CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location Toronto-81 Bay, 12th Floor Employment Type Regular Weekly Hours 37.5 Skills Applications Support, Capital Markets, Capital Markets Technology, Critical Thinking, Linux, Microsoft Windows, MongoDB (Platform), Operating Systems (OS), Oracle WebLogic, Shell Scripting, Technical Issues

At CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.