Application Administrator

Calian Group Ltd.; Ottawa; On-site; CAD 65,000 - 85,000; Full time

Job summary

A dynamic tech company based in Ottawa is seeking an Application Administrator to support, configure, and maintain SaaS and Microsoft 365 applications. The role involves providing end-user support and resolving issues while collaborating with business analysts and users. The ideal candidate will have 3-5 years of experience in SaaS applications and strong problem-solving skills. A positive attitude and the ability to work independently in a fast-paced environment are essential. This position offers opportunities for continuous improvement and development.

Qualifications

• 3-5 years of experience supporting SaaS applications with issue resolution.
• Experience with configuration and management of SaaS systems.
• Ability to adapt to new technologies quickly.

Responsibilities

• Provide end-user support for SaaS solutions.
• Analyze and resolve reported issues.
• Maintain documentation for enterprise applications.
• Develop analytics and reporting in BI tools.

Skills

User enablement

Workflow optimization

Problem solving

Communication

Business acumen

SaaS application support

Education

Computer related college diploma or equivalent

Tools

Atlassian (JSM, Jira, Confluence)

Microsoft Power Automate

Hubspot

DocuSign

Concur

Job description

Position Overview

The Application Administrator is responsible for the configuration, maintenance, training, and support of Software as a System (SaaS), and Microsoft 365 applications at Calian. In addition, the Application Administrator will work closely with IS Business Systems Analysts and end users to ensure solution integrity within the tools, including building and maintaining solutions.

Responsibilities

• Provide end-user support of SaaS/Cloud-based solutions which includes, but is not limited to electronic signatures, automated workflows, customer relationship management/sales/marketing support, travel expense management, communications/intranet, and Microsoft 365 productivity tools
• Analyze, resolve, and communicate the root cause and corrective actions of reported issues to clients in non-technical terms
• Intake of requested application enhancements, configuration and testing of applicable solution
• Test and deploy application updates and fixes before release to ensure quality
• Work closely with business users and the Business Systems Analyst team to identify and implement application improvements
• As a component of continuous improvement, maintain awareness of upcoming tool releases and enhancements to be able to implement and communicate the changes within the Calian environment
• Prepare and maintain documentation of the supported enterprise applications to assist with support and training, including but not limited to process flows, procedures, end-user manuals and training materials
• Understand Calian application data models to extract data, develop analytics, reporting and data visualizations in BI tools and platforms, based on enterprise-level processes and business requirements

Qualifications

• Computer related college diploma or equivalent, preferred
• 3-5 years’ of demonstrated hands‑on experience, required, supporting SaaS applications, including issue resolution, user enablement, and workflow optimization within a business applications context
• 3-5 years’ of demonstrated experience, required, with configuration, back‑end administration, and platform management of SaaS systems
• Experience supporting Atlassian (JSM, Jira and Confluence) applications is desired
• Experience with Microsoft Power Automate is desired
• Knowledge of Hubspot, DocuSign and Concur will be an asset
• A clear sense of urgency to achieve results. A “can‑do”, “let’s make it happen” attitude and a focus on a positive customer experience
• Ability to identify efficiencies and make suggestions for continuous growth and improvement with a commitment to excellence
• Initiative‑oriented, and able to work independently with all levels to help them achieve their business goals
• Ability to develop business acumen to be able to translate business needs into technology solutions
• Ability to conduct research regarding new or related tools and technologies, based on business requirements
• Ability to understand new technologies and process changes and learn/adapt quickly
• Ability to present ideas in business-friendly and user-friendly language
• Flexibility and calmness in dealing with managing multiple priorities and projects simultaneously with a track record of creativity and innovation in problem solving