Applewood Mitsubishi Richmond - Part Time Receptionist

Mitsubishi Richmond; Richmond; On-site; CAD 30,000 - 60,000; Part time

Job summary

A car dealership is seeking a Part-Time Receptionist to join their team in Richmond, Canada. The ideal candidate has strong customer service skills, is organized, and can work in a fast-paced environment. Responsibilities include greeting customers, answering phone calls, and handling administrative tasks. The position offers $17.85 per hour and includes benefits such as dental care, paid time off, and an employee assistance program.

Benefits

Company events

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

Paid time off

RRSP match

Store discount

Vision care

Wellness program

Qualifications

• Enthusiastic and motivated individual to work as a receptionist.
• Proficient in handling administrative tasks.
• Ability to maintain a professional image.

Responsibilities

• Greeting customers as they arrive at the dealership.
• Answering and directing phone calls.
• Handling administrative tasks such as filing and data entry.
• Maintaining a clean and organized workspace.
• Supporting other departments as needed.

Skills

Customer service skills

Organizational skills

Effective communication

Detail-oriented

Ability to work in a fast-paced environment

Job description

Job Description

It's All Good At Applewood!

We are looking to grow our Mitsubishi Richmond team by recruiting for a Full-time Receptionist

The Position - Part-Time Receptionist

Schedule : Monday to Friday : 3pm - 7pm (20 hours per week)

Our team is looking for a part-time receptionist to join our growing team. We are looking for an individual who is enthusiastic, motivated, organized and able to work in a fast-paced environment.

At Applewood we want every client that comes in to have a Best In Class experience, therefore going above and beyond their expectations is a must. It is an asset if you have customer service skills!

Roles and Responsibilities :

• Greeting customers : The receptionist is responsible for greeting customers as they arrive at the dealership. The receptionist must be friendly, professional, and able to communicate effectively with customers.
• Answering phone calls : The receptionist is responsible for answering and directing them to the appropriate department or person. The receptionist must have a good knowledge of the dealership's operations and be able to provide accurate information to customers.
• Handling administrative tasks : The receptionist is responsible for handling administrative tasks such as filing, data entry, and organizing paperwork. The receptionist must be organized and detail oriented.
• Maintaining a clean and organized workspace : The receptionist is responsible for maintaining a and organized workspace, including the reception area and any customer waiting areas. The receptionist must ensure the dealership presents customers with a professional and welcoming image.
• Supporting other departments : The receptionist may be asked to support other departments in the dealership as needed. This could include coordinating events, assisting with marketing efforts, or conducting basic research.

Measurables :

• Customer satisfaction score (CSI) : This measures the satisfaction customers have with their experience when interacting with the receptionist. This can be measured through surveys or feedback forms.
• First call resolution rate : This measures the percentage of calls that are resolved during the first interaction with the receptionist without the need for follow-up actions. A higher rate indicates efficient and effective handling of customer inquiries.
• Average wait time : This measures the average time customers spend waiting to speak with the receptionist. A lower wait time indicates efficient management of customer traffic and can improve customer satisfaction.
• Call abandonment rate : This measures the percentage of calls that are abandoned by customers before speaking with the receptionist. A lower abandonment rate indicates better customer service and more efficient management of incoming calls.
• Administrative task completion rate : This measures the percentage of administrative tasks assigned to the receptionist that are completed accurately and within the given timeframe. A higher completion rate indicates strong organizational skills and attention to detail.

If this sounds like something you can handle, you might be our perfect candidate to join our team!

Compensation :

The total compensation for the Part Time Receptionist position at the Applewood Auto Group is $17.85 per hour. Please note that this range is provided as a general guideline and may vary depending on the qualifications and expertise of the selected candidate.

Our Core Values

Best-in-Class Experience : We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.

Find a Way to Say Yes : We take full ownership, embracing the responsibility to “Make Things Better.

Team Beats with One Heart : We are a close-knit group of professionals working towards the same goal of driving excellence in everything we do.

Benefits :

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Store discount
• Vision care
• Wellness program

Schedule :

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• Weekends as needed

Supplemental pay types :

• Overtime pay