API Production Support Lead (SRE) - Assistant Vice President

Citi; Mississauga; On-site; CAD 130,000 - 197,000; Full time

Job summary

A financial services company is seeking a dedicated Applications Support professional to ensure high availability and resilience for their API applications. Candidates should have extensive experience with Java, AWS, and SRE concepts, alongside hands-on skills in monitoring tools like AppDynamics. This role involves leading API performance metrics analysis, automating operational systems, and supporting critical production activities. A Bachelor's degree in a related field is required, with a preference for a Master's degree. The estimated salary range is $94,300 to $141,500.

Qualifications

• Extensive experience supporting Java and J2EE based applications.
• Deep technical knowledge in AWS and ECS.
• Strong understanding of SRE concepts.
• Experience with AppDynamics, Splunk, and Kibana for monitoring.
• In-depth knowledge of API Gateway technologies, specifically APIGEE.
• Strong coding skills in Java or Python for tool development.

Responsibilities

• Lead performance metrics gathering and analysis from API platforms.
• Partner with API development teams for operational feedback.
• Drive automation in API operational systems.
• Conduct post-incident reviews for API issues.
• Participate in high-priority API production support activities.

Skills

Java and J2EE applications support

AWS

ECS

Oracle DB

Mongo DB

SRE concepts

Monitoring solutions (AppDynamics, Splunk, Kibana)

API Gateway technologies (APIGEE)

CDN solutions (Akamai)

Java or Python coding

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Master’s degree preferred

Tools

ITRS monitoring tools

Job description

Objectives of this Role

• Champion stability initiatives to enable high availability and resilience for our API applications, including enhancing monitoring, failover mechanisms, and overall system health.
• Exhibit calm and analytical leadership when faced with major incidents on critical API systems, ensuring effective incident, problem, and change management at a global enterprise level.
• Lead the proactive monitoring and management of production API environments, taking a holistic view of system health and performance.
• Drive the definition, analysis, and reporting of SLIs and SLOs for all supported APIs and clients, ensuring clear performance benchmarks.
• Contribute to the development and implementation of tools and systems designed to enhance API operational management and the client experience.
• Measure and optimize API system performance, always pushing capabilities forward, anticipating customer needs, and innovating for continuous improvement.
• Provide leadership and expert operational support for critical, large‑scale distributed API ecosystems.

Daily and Monthly Responsibilities

• Lead the gathering and analysis of performance metrics from API platforms and underlying infrastructure to assist in performance tuning, fault finding, and capacity planning.
• Partner closely with API development teams to improve services through rigorous operational feedback loops, testing, and release procedures.
• Drive the creation of sustainable API operational systems and services through automation and continuous uplifts, including developing, testing, and debugging automated tasks.
• Conduct thorough post‑incident reviews for API‑related issues, identifying opportunities for automation and proactive monitoring to prevent recurrence.
• Actively participate in and lead high‑priority API production support activities, ensuring swift resolution and clear communication.

Essential Qualifications

• Extensive experience supporting Java and J2EE based applications and tooling.
• Deep technical knowledge and hands‑on experience supporting and troubleshooting environments including AWS, ECS, Oracle DB, and Mongo DB.
• A strong understanding and practical application of SRE concepts, particularly in defining and measuring SLIs, SLOs and Error Budgets.
• Demonstrated experience in building and utilizing comprehensive monitoring solutions such as AppDynamics, Splunk, Kibana to proactively alert on production API‑related issues and ensure system health.
• Mandatory: In‑depth knowledge and hands‑on experience with API Gateway technologies, specifically APIGEE, and CDN solutions like Akamai.
• Proven ability to proactively identify and address problems, areas for improvement, and performance bottlenecks within complex API ecosystems using software‑based solutions.
• Strong coding experience beyond simple scripts, preferably in Java or Python, for automation and internal tool development.

Additionally Preferred Qualifications

• Prior experience or awareness of agentic or AI‑based solutioning within the API Support domain, particularly for proactive issue detection and resolution.
• Exposure to ITRS monitoring tools and experience in configuring ITRS gateways.
• Effective in supporting Payments applications, preferably in corporate banking environments.
• Strong knowledge of ITIL practices in Incident, Release, Change, and Problem management.
• Bachelor’s/University degree in Computer Science, Engineering, or a related field; Master’s degree preferred.

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Primary Location Full Time Salary Range

$94,300.00 - $141,500.00

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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