Anthropologie Key Holder

URBN; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading retail company in Toronto is looking for a Key Holder to enhance the customer experience and support the store leadership team. Key responsibilities include driving sales, managing daily operations, and mentoring associates. Ideal candidates should be brand fans with leadership experience and a willingness to work flexible hours. Comprehensive benefits and perks are offered.

Benefits

Medical benefits

Dental benefits

Vision benefits

Paid Time Off (PTO)

Employee discounts

Retirement savings

Qualifications

• Must be an Anthro brand fan.
• Previous leadership experience is required.
• Must be a team player.
• Ability to work flexible hours including nights and weekends.
• Willingness to learn and grow within the organization.

Responsibilities

• Collaborate with the leadership team to enhance customer connection.
• Drive sales and metrics by using key performance indicators.
• Support daily operating processes, including opening and closing.
• Participate in training the associate team and onboarding new hires.
• Contribute to an inclusive work environment through active listening.

Skills

Customer service

Team leadership

Sales driving

Flexibility in hours

Job description

Location

This position is located at 19 Clock Tower Rd., Toronto, Ontario, M3C1P8 Canada

Role Summary

A Key Holder contributes to creating a customer‑centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team.

Role Responsibilities

Customer Experience

• Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
• Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
• Utilizes technology to deliver a seamless, omni‑channel shopping experience through execution of all omni services

Leadership + Team Management

• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Acts as an elevated team member, exercises decision‑making skills to support problem solving and enhances each customer's experience
• Supports the training of the associate team, including new hire onboarding

Visual + Business Operations

• Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
• Provides insights related to the customer and employee experience and communicates feedback to Store Manager
• Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities

Role Qualifications

• Anthro brand fan
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from CAD $19.36/Hr.