Animal Care Specialist - ACA2

BC SPCA; West Vancouver; On-site; CAD 25,000 - 33,000; Part time

Benefits offered by this job

Part-time with benefits

Job summary

The BC SPCA West Vancouver Animal Centre is seeking an Animal Care Specialist ACA2 to join a dedicated team focused on the Five Freedoms and compassionate animal care.

This permanent, part-time position (32 hours weekly) includes leadership in assigned shelter areas, supervising care attendants and volunteers, hands-on animal care, adoptions, admissions, and front-desk duties, with benefits and a supportive work environment.

Qualifications

• High school diploma or equivalent.
• Valid Class N or 5 BC Driver's License with clean abstract.
• Strong knowledge of animals, breeds, characteristics, and common diseases.
• Previous kennel or animal care experience is an asset.
• Demonstrable interest in all aspects of animal welfare.
• Ability to work with staff, volunteers, and the public with minimal supervision.
• Ability to prioritize time demands.
• Excellent verbal, written and organizational skills.
• Basic computer skills for front desk duties including emails and updating animal records.
• Minimum of one year animal care experience with BC SPCA or related agency preferred.
• Philosophical harmony with the BC SPCA's vision and mission.

Responsibilities

• Provide leadership in designated shelter areas (e.g., dogs, cats, cruelty investigations).
• Oversee animal care attendants and volunteers, ensuring training and procedures.
• Recruitment, scheduling and management of volunteers using V2 or similar tools.
• Maintain clear communication with staff and volunteers for day-to-day duties.
• Keep kennels, runs and cat cages clean and sanitary per ShelterSense protocols.
• Monitor animal health via kennel cards and daily welfare logs.
• Ensure proper diet, feeding, watering, exercise and enrichment.
• Treat animals humanely in line with BC SPCA five freedoms.
• Report health or welfare concerns to the Manager or designate.
• Assist in adoptions, intake, licensing, and customer service at front desk.
• Support provincial initiatives and fundraising activities.

Skills

Verbal communication

Written communication

Organizational skills

Teamwork

Time management

Education

High School Diploma or equivalent

Tools

Shelter Buddy

Basic computer skills

Job description

We welcome diversity, value differences, and foster inclusion in our employment practices. Find out more about our commitment to diversity and inclusion by reading our Foundational Principles on our website. We invite applications from all qualified individuals who are philosophically aligned with our mission, vision and values.

The BC SPCA is a dynamic organization with facilities and services across the province of BC. Join an expanding team in an exciting time of change in an organization that makes a difference! Please read below for additional details and let us know if you have the skills and experience we are looking for by submitting your application.

If you are up for the challenge and would like to be considered for this position, we would like to hear from you. The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity:

POSITION: Animal Care Specialist - ACA2

STATUS: Permanent; Part-Time with benefits

SHIFT: 32 hours per week – Various Shifts

LOCATION: West Vancouver Animal Centre in West Vancouver, BC

CLASSIFICATION: Exempt

WAGE: Hourly

CLOSING DATE: Open Until Filled

About the Position

Ensuring that optimal levels of care are administered to the animals based on the Five Freedoms. Provides primary care and support to all shelter based animals including feeding and cleaning of kennels, socialization of animals and transportation of animals as may be required. Assumes a leadership role in designated area of responsibility, through facilitating clear and effective communication of staff and volunteers as it relates to the provision of care and the completion of administrative functions.

Some specific duties

• Assume a leadership role responsible and accountable for a designated area(s) of the shelter (areas include: dogs, cats, cruelty investigations).
• Oversee the activities of the animal care attendants (ACA 1) and volunteers assigned to area of responsibility, including ensuring that training has been provided and proper procedures are being followed.
• Assist with the recruitment, selection, scheduling and management of volunteers in the area of responsibility utilizing volunteer squared (V2) or other tracking mechanism where applicable.
• Maintain clear communication with staff and volunteers regarding the day-to-day operation and duties/tasks requiring completion.
• Maintain the entire physical plant in a clean, sanitary and efficient manner on an ongoing basis and in a collaborative manner.
• Ensure the kennels, runs, and cat cages are kept in a manner that is best suited for the animal’s health and welfare as per the ShelterSense protocols.
• Monitor the health and welfare of the animals through the maintenance of up-to-date kennel cards, recording information on whiteboard and daily logs, and completing daily welfare sheets.
• Maintain animals on a proper diet ensuring daily feeding, watering, exercise, and enrichment.
• To treat animals humanely, with compassion and concern, and in a manner consistent with the BC SPCA’s five freedoms.
• Immediately report any health or welfare concerns to the Manager or designate.
• Ensure animals’ health and well-being are maintained in accordance with the BC SPCA policies and procedures with respect to animal health. This includes the administration of approved medications as specified by the Animal Health Technologist or other authorized shelter staff and ensuring related supplies are re-stocked and ordered as needed.
• Perform welfare and temperament assessments on animals as needed, ensuring that all ShelterSense protocols are followed and are consistent with the animal’s current assessment.
• Conduct contractual animal control duties as required (where applicable).
• Conduct preliminary cruelty investigations and submit a review of findings through Shelter Buddy for continuing investigation purposes.
• Act as an ambassador of the BC SPCA at all times and ensure customer and community relations are consistently professional and positive.
• Answer telephones and walk-in inquiries in a courteous manner providing information satisfactory to the needs of the customer.
• Perform reception duties including greeting members of the public, answering telephones, responding to emails promptly, entering information in Shelter Buddy, uploading photos, filing and cash-out procedures.
• Assist with adoptions, redemptions and intake of animals including reviewing lost and found book and adoption applications.
• Ensure all procedures for receiving, licensing, or adopting all animals are conducted according to procedure and meet the needs of customers.
• Assess the suitability of potential animal adoptive customers for the purposes of best possible match between adopter and animal.
• Support and implement BCSPCA provincial initiatives and adhere to all operational policies and procedures.
• Assist in local and provincial fund-raising initiatives.
• Work in compliance with the Occupational Health and Safety Act and its regulations.
• Review inventory of all shelter supplies including but not limited to: food, blankets, towels, personal protective equipment, cages, crates, etc. to ensure that supplies are ordered as needed and prior to running out.
• Ensure the security of the building when entering and exiting by ensuring all doors and gates are locked when required.
• Operate the Animal Centre vehicle(s) as needed including transporting animals to and from the veterinarian clinic(s) and ensure proper cleanliness and maintenance of the vehicle
• Work together and collaboratively with other staff and volunteers to benefit and enhance the health and welfare of shelter animals and create a harmonious team environment.
• Regularly participate in meetings with other members of staff to share ideas and suggestions designed to improve the enjoyment of working for the BCSPCA and to increase its productivity.
• Perform other duties as assigned.

Qualifications you need to have

• High School Diploma or equivalent
• Valid Class N or 5 BC Drivers’ License and driver’s abstract
• A sound knowledge of animals, their breeds, characteristics, and common diseases
• Previous kennel or animal care experience will be considered an asset
• Demonstrable interest in all aspects of animal welfare
• Must be able to work with other staff, volunteers, and the public in a positive, practical manner and be able to work with minimum supervision
• Ability to prioritize demands on time
• Must possess excellent verbal, written and organizational skills
• Basic computer skills sufficient to deal effectively with the necessary front desk duties including answering emails, and updating animal records
• Position is physically demanding and includes heavy lifting, pushing and pulling which requires an individual with the ability to maintain a level of fitness and endurance to fulfill the required duties
• Minimum of one year animal care experience with the BC SPCA or related agency preferred.
• Philosophical harmony with the vision, mission and strategic directions of the BC SPCA

The BC SPCA is a Registered Charity BN 11881 9036 RR0001