Analyst, Tier II Network Operations Center

Cogeco Connexion; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading telecommunications provider in Canada is seeking a Tier II NOC Analyst responsible for 24/7 monitoring and incident response in network infrastructure. The ideal candidate will have foundational networking knowledge and a passion for problem-solving. The role includes managing RF and video issues and collaborating with various business units to ensure maximum service uptime.

Benefits

Competitive salary

Medical coverage

Dental coverage

401(k) plan eligibility

Tuition Reimbursement

Complimentary broadband services

Qualifications

• Foundational knowledge of networking required.
• Detail-oriented and motivated individual.
• Ability to proactively identify and analyze network issues.

Responsibilities

• Monitor network, server, and application infrastructure 24/7.
• Identify, analyze, and escalate network issues.
• Provide Single Point of Contact for high-risk events.

Skills

Networking fundamentals

Problem-solving

Attention to detail

Job description

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:Regular Job Description :This is a 3rd Shift (12:00am-8:30am)

About Our Company

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘ Above And Beyonders’ , who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.

As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

Why Work At Breezeline?

As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values – How we act

We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.

And here is how we do it.

Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.

Job flexibility: We think everything you do matters – at work and home.

Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.

Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.

Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!

Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.

Summary

The Tier II NOC Analyst role is responsible for the 24/7/365 monitoring, fault detection, and initial incident response for our critical network, server, and application infrastructure. This role serves as the first line of defense, proactively identifying, analyzing, and escalating network issues to ensure maximum system uptime and performance for our internal and external customers. The ideal candidate is a highly motivated, detail-oriented individual with a foundational knowledge of networking and a passion for problem-solving.

Essential Duties and Responsibilities

• Manage RF, video, and redundant circuit issues.
• Maintain accurate records in a variety of tracking resources.
• Monitor switching, digital, optical and associated telecommunications equipment.
• Perform initial triage of issues in switching, digital, optical, and other technologies.
• Develop extensive knowledge of Breezeline products and services. This will include carrier, fiber, and all commercial and residential products offered by Breezeline.
• Collaborate with all Cogeco business units as needed.
• Provide Single Point of Contact duties for high-risk & service impacting events.
• Open and refer Trouble Tickets to the appropriate level of support.
• Escalate network issues both internally and externally.
• Interface with customers, engineers, vendors and technicians to resolve trouble reports.

Available Benefits:

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Headspace Membership
• Opportunities for LinkedIn Learning subscriptions for select colleagues

Location :Aiken, SC Company :Breezeline

Breezeline

Equal Opportunity Statement

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [e-mail]