Analyst, Technical Ops & Support

TransUnion; Burlington; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A global information solutions provider seeks an Analyst Applications Support in Burlington, Canada. The role requires 1-3 years of experience in technical applications support and the ability to troubleshoot various application issues. Candidates should have strong customer service skills and experience with technologies like SQL, Windows, and network management. This hybrid position involves both virtual work and in-office responsibilities of at least two days a week.

Qualifications

• 1-3 years experience in a technical applications support capacity.
• Experience troubleshooting and resolving technical application issues with a strong focus on customer service.
• Ability to work under supervision and participate in technical projects from start to finish.

Responsibilities

• Respond to requests for technical application assistance from customers and Tier I Support.
• Communicate issues with support members, IT groups, and vendors to troubleshoot system problems.
• Implement solutions for proactive monitoring and reporting using available tools.

Skills

Customer Service

Trouble Shooting

SQL

Active Directory

Java

Windows

Network Technologies

VMware

DHCP

DNS

VPN

VOIP

Sharepoint

Tools

Splunk

TrueSight

JBoss

Tomcat

Spring Boot

Cisco

Job description

TransUnions Job Applicant Privacy Notice

What Well Bring :

At TransUnion we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions our mission is to help people around the world access the opportunities that lead to a higher quality of life by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information they can make more informed decisions and achieve great things.

Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer we are improving the quality of life for individuals families communities and local economies around the world.

What Youll Bring :

• 1 3 years experience in a technical applications support capacity
• Experience troubleshooting and resolving technical application issues with a demonstrated focus on excellent customer service skills.
• Experience working in an enterprise-level infrastructure environment.
• Ability to work under supervision and actively participate in technical projects from start to finish.
• Flexible in prioritizing job responsibilities and understanding business reasons for changing them.
• Possess the ability to make clear and quick business decisions as it pertains to technical aspect of core responsibilities in support.
• Ability to analyze problems and perform investigations to find cause and resolution.
• Ability to perform duties in critical situations (escalations for high-profile customers).

Technical Experience in the following areas :

• Operating Systems : Linux and Windows
• Relational Databases : DB2 SQL Server PostgreSQL
• Application Stack : JBoss Tomcat Spring Boot
• Enterprise Monitoring : Splunk TrueSight
• Network Technologies : Load Balancers TCP / IP Cisco

Wed Love to See :

• Credit Industry Experience is a plus
• Cloud Experience (AWS Azure)
• Secure File Transfer Experience (GlobalScape Sterling File Gateway)
• Microsoft Sharepoint Experience
• Scripting or Programming experience (Bash Python Java C)

Impact Youll Make :

• Under supervision respond to requests for technical application assistance from customers and Tier I Support within TransUnion including : technical application assistance application errors application configuration / setup electronic transactions systems status and downtime procedures for any of TransUnion products and systems.
• Communicate problem issues with other support members IT groups and external vendors to troubleshoot system problems and resolve application issues. Utilize internal guidelines for effective call processing and escalation of reported problems to next level support representatives as needed.
• Implement designed solutions for proactive monitoring alerting and reporting using available tools and expertise.
• Provide after hours on-call coverage as required.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Accommodation is available including for applicants with disabilities in accordance with applicable laws.

TransUnions Internal Job Title :

Analyst Applications Support

Required Experience :

IC

Key Skills

• Dhcp
• SQL
• Active Directory
• VOIP
• VMware
• Customer Service
• Windows
• Trouble Shooting
• Java
• VPN
• Sharepiont
• Hardware
• Dns
• Technical Support
• Software Applications

Employment Type :

Full-Time

Experience :

years

Vacancy :

1