analyst, systems technical support

NPC/Sandman Hotel Group/Sutton Place Hotel; Vancouver; On-site; CAD 77,000; Full time

Job summary

A leading hospitality group in Vancouver is seeking an experienced Technical Support analyst to provide comprehensive support to computer systems and networks. Responsibilities include training users, maintaining performance logs, and supervising technical support teams. The role requires strong organizational skills and the ability to respond to technical difficulties efficiently. This is a permanent, full-time position with an annual salary of $77,000, requiring work at the physical location with no remote options.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Consult user guides and manuals to implement solutions.
• Provide advice and training to users.
• Maintain a problems and solutions log.
• Participate in the redesign of applications.
• Supervise other technical support workers.
• Provide business systems and network support.
• Set up equipment for employee use.
• Perform Web-server backup and recovery operations.
• Provide customer service.

Skills

Organized

Team player

Job description

Job details

• Salary: $77,000 annually / 40 hours per week
• Terms of employment: Permanent employment, Full time

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Personal suitability

• Organized
• Team player

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

• Support for newcomers and refugees
• Support for youth
• Support for Indigenous people

Who can apply for this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada
• Other candidates, with or without a valid Canadian work permit

Advertised until

2026-01-06

Important notice

This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.