Analyst, Power Platform & D365 (AMS)

ENGINEERINGUK; Markham; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Analyst to join their Digital Solutions Practice. This role involves engaging with clients, managing incidents, and translating business needs into actionable insights using cutting-edge technology. You will collaborate with a talented team, ensuring optimal performance and improved client experiences. The firm values diversity and offers a supportive environment for professional growth. If you are a problem solver with a passion for technology and client engagement, this is the perfect opportunity to advance your career while making a significant impact.

Benefits

Generous base pay

4 paid personal days

Group pension plan with 4% matching

Voluntary savings products

Bonus programs

Flexible benefits

Mental health resources

Professional development assistance

Firm sponsored social events

Flexible dress code

Qualifications

• Minimum 2 years experience in a consulting environment.
• Technical background in software development preferred.

Responsibilities

• Support multiple client systems as part of an AMS software development team.
• Monitor and triage client incidents using Jira and DevOps.

Skills

Communication Skills

Microsoft Dynamics 365

Agile Software Development

Business Analysis

Problem Solving

Leadership

Education

Bachelor's Degree in a related field

Tools

Jira

DevOps

ServiceNow

Job description

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View more categories View less categories Sector Finance and Accounts Role Analyst Contract Type Permanent Hours Full Time

What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more! We’re also serious about technology.

Make an impact within our Digital Solutions Practice as an Analyst, Power Platform & D365 (AMS). This diverse team of tech-savvy problem solvers has expertise and delivery depth across customer platforms, applied data & analytics, applications & cloud and business platforms solutions. Regardless of the underpinning technology, our team members understand clients’ unique needs and embrace the possibilities that technology brings to an evolving business landscape. As a trusted advisor you will design to meet those needs, engage customers in expected as well as new ways, gather, secure and organize meaningful insights, translating them into meaningful action, an incredible client experience, improved sustainability and optimized performance while reducing costs and enhancing growth.

At MNP Digital, we’re a team of highly skilled and creative thinkers that continuously support and learn from each other. We pride ourselves on translating our clients’ challenges into real results by leveraging technology – and that all starts with having the right people to deliver. We’ve created an environment where you’ll continuously grow, always have a voice and collaborate on work that’s meaningful and fulfilling. If you’re ready to take your career into your own hands, you’ve come to the right place.

Responsibilities

• Be a part of an AMS software development team to support multiple client systems.
• Perform Incident and queue management - Monitoring and triaging client incidents using Jira, DevOps, and/or ServiceNow.
• Assisting clients by performing walk-through sessions, to validate defects and fixes.
• Create test scenarios to replicate reported issues.
• Work with our AMS clients on a daily basis, ensuring open and continuous communications.
• Work with clients to capture requirements for new enhancements and change requests.
• Work with DevTeam to create Change Requests, noting business impacts, technical options, and effort/cost estimations.
• Be a part of the deployment team to validate code promotions (deployments are off-hours).
• May also fulfill additional roles such as software QA, training, documentation, and work package coordination.
• May also be assigned to a software development project on the DevTeam.

Skills & Experience

• Minimum of 2 years experience, ideally within a Consulting environment.
• Must have amazing communication and people skills, with the ability to communicate to end-clients and technical contacts (verbal, written, presentation).
• Technical background in a software development environment, preferable with Microsoft Dynamics 365 Configuration and .Net Development (or other ERP/CRM solutions).
• Business Analysis experience in analyzing and documenting business requirements including:
  • Facilitating JAD sessions to elicit business and system requirements (functional/non-functional).
  • Creating Use Cases, Workflows, System Requirements Specifications, etc.
  • Creating architectural artefacts such as logical designs, data models, deployment models.
• Experience in Agile software development and DevOps.
• Proven ability to learn fast, identify solutions, and show leadership to deliver under tight deadlines.
• Additional desirable skills and experience include:
  • Certification in Business Analysis in an IT environment.
  • Experience in configuring Microsoft Dynamics CRM including creating entities, attributes, reports, dashboards, and views.
  • Software testing/quality assurance.
  • Project coordination.

MyRewards@MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more!

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!

Company

At MNP, our opportunities are designed to channel your ambition, nurture your talent, and empower you to achieve your best, both in and away from the office. With your goals in mind, we have unique opportunities for you to find inspiration and belonging.

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. MNP is committed to providing accessibility and employment for people with disabilities in a manner that respects dignity, independence, integration, and equal opportunity. Accommodation throughout the recruitment process is available upon request by contacting [e-mail].

At MNP, inclusivity is one of our core values. We would like to celebrate the achievements of one of our own, Annie Morissette, who breaks down barriers every day and reminds us of the importance of recognising the unique talents and contributions of every member of our Firm.

Commitment to Diversity

With offices from coast to coast, our team members are as diverse as the communities where we live and work. We embrace diversity as a core value and celebrate our people and the various backgrounds, values, perspectives, belief systems, and abilities they bring to our Firm. We believe each team member contributes unique talents and amplifying their potential makes our business stronger.

If you can imagine it, you can achieve it at MNP. With a deep-rooted entrepreneurial culture and support for flexibility, pursuing your passions and excelling in your career can both be achieved. We’re a team of high-performing and engaged professionals who support and celebrate one another in everything we do. Join us to challenge assumptions and ensure everyone at MNP feels seen, heard, and respected.

Bringing People Together

Bringing people together from diverse backgrounds provides a wealth of perspectives, fosters collaboration, and enhances innovation for individual and collective success. We are proud to support over 17 regional Diversity, Equity, and Inclusion (DE&I) committees, over 250 grassroots initiatives annually, and various Inclusion Networks:

• Saskatoon Professional Women’s Mentorship Group
• MNP Special Kids Group

Our aim is to engage our people to excel in everything they do. Whether that means creating unique career opportunities, offering specific training and professional development, enabling alternative work arrangements, or simply taking the time to listen, learn, and understand. Our diversity, equity, and inclusion framework is as flexible as it needs to be to ensure every angle is considered, every viewpoint is heard, and every individual feels empowered to deliver value in a way they can.

To learn about MNP’s commitment to diversity, equity, and inclusion, visit MNP.ca/diversity.