Analyst - IT Support

Nasdaq; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading financial technology company in Toronto is seeking an Analyst – IT Support to provide technical support for staff members. You'll deploy and troubleshoot devices, resolve IT tickets, and ensure smooth software functionality. Ideal candidates have a degree in Computer Science or a related field, along with experience in IT support and excellent communication skills. This role is an opportunity to make an impact in a global environment.

Qualifications

• 1+ year of experience in Information Technology Support.
• Proven ability to quickly identify and resolve technical issues.

Responsibilities

• Deploy and troubleshoot end user devices and peripherals.
• Track and resolve IT trouble tickets.
• Support end user software issues.
• Administer systems for end-user accounts.

Skills

Team player

Client focused

Resourceful

Great communicator

Education

Degree in Computer Science, Information Systems or related discipline

Tools

JAMF

OKTA

Azure

Office 365

Zoom

Remedy ITSM

Job description

We’re looking for an Analyst – IT Support to join our team, reporting to Sr. Manager – IT Support. In this role, you’ll provide technical support for our staff members in order to resolve various technical issues involving hardware, software, and peripherals.

You’ll fit right in if you’re a team player, client focused, and resourceful, love working across teams and time zones, and get energy from tackling challenges that make an impact on a global scale.

What You’ll do

• Deploy and troubleshoot end user devices and peripherals including Mac, Windows, iOS, and Android.
• Efficiently track and resolve IT trouble tickets in various IT ticketing systems.
• Support and troubleshoot end user software issues.
• Administer systems for end-user accounts and application access.
• Oversee and maintain local inventory of IT assets.

What You’ll bring

• Degree qualified in Computer Science, Information Systems or other related discipline.
• 1+ year of experience in Information Technology Support. Proven ability to work as a team to quickly identify and resolve technical issues both small and large.
• Great communicator who works well in collaborative, global environments.
• Comfortable with tools like JAMF, OKTA, Azure, Office 365, Zoom, Remedy ITSM.

Come as you are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.