Analyst - IT Support

NASDAQ via WeCyberHire; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global financial services provider is seeking an Analyst IT Support to join their team in Toronto. The role involves providing technical support for staff, troubleshooting end-user devices and software, and maintaining inventory of IT assets. Ideal candidates will have a degree in a related field and over a year of IT support experience. Strong communication skills and teamwork abilities are essential. This position offers an opportunity to work in a collaborative, diverse environment.

Qualifications

• 1+ year of experience in Information Technology Support.
• Proven ability to identify and resolve technical issues quickly.
• Comfortable working in collaborative, global environments.

Responsibilities

• Deploy and troubleshoot end user devices and peripherals.
• Track and resolve IT trouble tickets.
• Support and troubleshoot end user software issues.
• Administer systems for end-user accounts and application access.
• Maintain local inventory of IT assets.

Skills

Team player

Client focused

Resourceful

Great communicator

Education

Degree in Computer Science, Information Systems or related discipline

Tools

JAMF

OKTA

Azure

Office 365

Zoom

Remedy ITSM

Job description

Full job description

Were looking for an Analyst IT Support to join our team, reporting to Sr. Manager IT Support In this role, youll provide technical support for our staff members in order to resolve various technical issues involving hardware, software, and peripherals.

Youll fit right in if youre a team player, client focused, and resourceful, love working across teams and time zones, and get energy from tackling challenges that make an impact on a global scale.

What Youll Do

Deploy and troubleshoot end user devices and peripherals including Mac, Windows, iOS, and Android.

Efficiently track and resolve IT trouble tickets in various IT ticketing systems.

Support and troubleshoot end user software issues.

Administer systems for end-user accounts and application access

Oversee and maintain local inventory of IT assets.

What Youll Bring

Degree qualified in Computer Science, Information Systems or other related discipline.

1+ year of experience Information Technology Support. Proven ability to work as a team to quickly identify and resolve technical issues both small and large.

Great communicator who works well in collaborative, global environments.

Comfortable with tools like JAMF, OKTA, Azure, Office 365, Zoom, Remedy ITSM

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and / or expression veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.