Analyst, Data Insights & Business Transformation (12 Months Fixed Term Contract/Secondment)

CIBC; Toronto; Hybrid; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Wellbeing support

Employee assistance programs

MomentMakers recognition program

Job summary

CIBC in Toronto is seeking an Analyst, Data Insights & Business Transformation to support client onboarding, governance, and data-enabled decisions across Capital Markets. You will gather requirements, document user stories, coordinate testing, and drive data quality improvements with cross-functional teams.

Hybrid work arrangement, 1-3 days on-site; 2–4 days remote. Ideal candidate has 1–3 years in business/data analysis, AML/KYC knowledge, and a degree in business, finance, or data analytics,

Qualifications

• 1–3 years in business/data analysis, client onboarding, or change delivery in financial services or equivalent.
• Experience gathering and documenting business requirements, user stories, process flows, acceptance criteria, or functional documentation.
• Knowledge of AML/KYC, client lifecycle data, regulatory requirements, Data Governance or other controlled data environments.
• Proficiency with MS Office (Excel, PowerPoint) and ability to adapt to new tools.
• Strong analytical and problem-solving skills, with data validation and exception investigation experience.

Responsibilities

• Support intake, requirements coordination, testing, and issue resolution with business and tech partners.
• Perform data analysis, validation, reconciliation, remediation, and investigations to support client lifecycle and governance.
• Coordinate RFIs, audits, regulatory inquiries, and management requests with traceable documentation.
• Assist with process improvements, data remediation, and control enhancements.
• Communicate progress, risks, and dependencies to stakeholders and leadership.

Skills

Business analysis

Data analysis

Requirements gathering

Documentation

Stakeholder communication

Education

Bachelor's degree in business/finance/economics/data analytics

Tools

Excel

Power BI

PowerPoint

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Client Services & Data Management (CSDM) team holds a global mandate for client onboarding across Capital Markets lines of business. The team is responsible for managing end-to-end client lifecycle activities, including the collection, validation, and maintenance of client data to support AML/KYC, regulatory, and operational requirements. As the Analyst, Data Insights & Business Transformation, reporting to the Director of Data Insights & Business Transformation, you will support business analysis, intake management, Requests for Information (RFIs), governance activities, and transformation initiatives. You will work with business and technology stakeholders to gather and document requirements, coordinate delivery activities, analyze data, and maintain accurate and traceable supporting documentation. The role also provides analytical and coordination support for management priorities, operational issues, and time-sensitive stakeholder requests.

At CIBC, we enable the work environment that is most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement, where you’ll spend 1-3 days per week on-site and the remaining days working remotely.

How You’ll Succeed

• Business Analysis & Intake Management - Support the intake, assessment, prioritization, and tracking of business requests, enhancements, and technology initiatives. Gather, document, and validate business requirements; translate business needs into clear requirements, user stories, process flows, acceptance criteria, and supporting documentation. Coordinate requirement reviews, solution clarification, testing, issue resolution, implementation readiness, and status updates with business and technology stakeholders.
• Data Analysis & Operational Support - Perform data analysis, validation, reconciliation, remediation, and exception investigation to support client lifecycle, Data Governance, and operational priorities. Investigate data gaps and unexpected results; document findings and coordinate resolution or escalation with accountable teams. Use Excel, Power BI, and other analytics tools to support analysis, data validation, solution testing, and decision-making.
• Governance, Controls & RFIs - Coordinate responses to RFIs, audits, regulatory inquiries, and management requests by collecting and validating information from multiple sources. Maintain requirements, procedures, process documentation, control evidence, issue logs, data definitions, and audit trails to support consistent execution and audit readiness. Support data quality reviews and remediation activities to ensure information is accurate, complete, and traceable.
• Project & Change Delivery Support - Support business change and transformation initiatives through requirements coordination, testing, issue tracking, stakeholder communication, and implementation readiness. Assist with data remediation, process improvement, and control enhancement initiatives. Identify practical opportunities to simplify processes and improve the quality and timeliness of business outcomes.
• Stakeholder & Management Support - Act as a liaison across CSDM, Compliance, Technology, Data Management, audit teams, and other stakeholders to clarify requirements and coordinate deliverables. Support the Director with management updates, presentations, briefing materials, meeting preparation, decisions, and follow-up items. Communicate progress, risks, issues, dependencies, and recommendations in a clear and practical manner.

Who You Are

• You can demonstrate experience. 1-3 years of experience in business analysis, data analysis, client onboarding, process improvement, or change delivery within financial services, or equivalent experience. Experience gathering and documenting business requirements, user stories, process flows, acceptance criteria, or functional documentation. Experience supporting intake requests, RFIs, testing, issue tracking, or implementation activities across multiple stakeholders.
• You can demonstrate knowledge. Working knowledge of AML/KYC, client lifecycle data, regulatory requirements, Data Governance, or another controlled data environment.
• You have a degree/diploma. In business, finance, economics, data analytics, computer science, and/or a related field.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You have proficiency with MS Office such as Excel and PowerPoint.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. You have strong analytical and problem-solving skills, including experience validating data, reconciling results, and investigating exceptions.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• Subject to program terms and conditions

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-08-12

Job Location

Toronto-161 Bay St., 9th

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Capital Markets, Client Service, Customer Experience (CX), Detail-Oriented, Teamwork