Analyst, Client Onboarding and Sales Support

Canadian Imperial Bank of Commerce; Vancouver; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading Canadian banking institution in Vancouver is seeking a Signing Authorities Agent to manage customer requests related to signing authorities. The ideal candidate will handle complex issues while ensuring compliance with internal controls and provide support to clients and colleagues. This role requires strong analytical and interpersonal skills. Competitive compensation and support for employee wellbeing are offered.

Benefits

Competitive compensation

Wellbeing support

Employee assistance programs

Qualifications

• Knowledge of corporate structures such as Corporations, Partnerships, and Trusts.
• Detail-oriented and critical thinking skills.
• Ability to communicate complex information effectively.

Responsibilities

• Handle vetting and resolution of complex customer requests regarding signing authorities.
• Verify document completeness and adherence to signing authority procedures.
• Assist clients and relationship managers with signing authority requirements.

Skills

Active Listening

Budget Preparation

Client Service

Customer Experience (CX)

File Maintenance

Interpersonal Communication

Presentation Preparations

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

The Signing Authorities Agent is accountable for the vetting and resolution of complex Large Corporate and Mid-Market customer requests related to signing authorities, often containing non-standard documentation, while upholding compliance to internal signing authority controls and Anti Money Laundering (AML) requirements. Details on your work arrangement (proportion of on‑site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Analytical Skills – Interpret, validate and execute internal and external client requests by establishing customer’s signing authorities or amending existing customer’s signing authorities for complex corporate structures, conducting reviews of existing files and correcting documentation gaps relating to either signing authorities or AML discovered during the vetting process.
• Critical Thinking – Verify documentation according to established signing authority procedures to confirm that documents received from customers are complete and properly executed. Review complex legal agreements related to Cash Management products to allow implementation of new products and amendments to existing products. Address gaps in signing authority documentation, escalating unresolved items, applying policies or engaging the appropriate internal partners to facilitate a resolution.
• Relationship Building – Provide assistance to clients, Relationship Managers and BCC colleagues to address questions related to basic signing authority and AML signing authority requirements. Also provide assistance and guidance to more junior team members when required.

Who you are

• You understand and have working knowledge of all corporate structures registered as Corporations, Limited, Incorporated, Joint Ventures, various types of Partnerships, Trusts, registered Charities, and Government bodies.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You’re confident in your ability to communicate detailed information in an impactful way.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
• Values Matter to You. You bring your real self to work, and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points‑based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail].
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2025-11-21

Job Location

Vancouver-400 Burrard St, 7th

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Budget Preparation, Client Service, Customer Experience (CX), File Maintenance, Interpersonal Communication, Presentation Preparations