Analyst, Claims Business

Definity Financial; Waterloo; On-site; CAD 69,000 - 127,000; Full time

Job summary

A financial services company in Waterloo is seeking a skilled individual to analyze underwriting (UW) fraud trends and maintain policy data. The role requires strong analytical and communication skills, as well as experience in the P&C Insurance Industry. Salary range is CAD 69,000 - 127,000. This position offers the opportunity to significantly contribute to process improvements and collaboration across teams.

Qualifications

• 5 years experience in P&C Insurance Industry.
• Claims or UW knowledge is preferred.
• Effective communication skills (written, oral, presentation).

Responsibilities

• Collecting, coordinating, organizing, and maintaining policy data.
• Analyzing reports and trends for fraud detection.
• Facilitating meetings with cross-functional teams.

Skills

Data analysis

Communication skills

Process improvement

Investigative skills

Education

Post secondary education

Tools

Microsoft Suite

Tableau

Job description

Overview

This position reports to the Manager, Enterprise Fraud and is accountable for collecting, coordinating, organizing, and maintaining policy data. As a member of the Enterprise Fraud team, the successful candidate will be responsible for providing analysis of Underwriting (UW) Fraud trends and maintaining regular communication with CI and PI UW partners. This role requires the ability to analyze root causes of problems, provide detailed business requirements, rationale and benefit for projects, reports, and system enhancements. The role plays a critical part in bridging the gap between Enterprise Fraud and other teams (UW, Advanced Analytics, Technology Services and Product & Pricing) therefore requiring intense collaboration, effective influencing, and communication skills to achieve the best outcomes for all parties.

What can you expect from this role?

Data Gathering & Analysis

• Collecting, coordinating, organizing, and maintaining policy data and information.
• Analyzing reports generated / ability to determine root cause of issues / trends
• Responsible for conducting diagnostic assessment of post-bind UW tool performance.
• Investigation of root cause analysis for any fraud analytics tool system issues.

Reporting/Data

• Support fraud centric Data mapping and integration
• Effective and proficient use of Microsoft Suite software and Tableau

Project/Problem Solving

• Document & analyze business processes, workflows, and pain points
• Liaise with TS for UW Fraud tickets / issues, participate in testing / training, ensuring solutions meet requirements & needs of the business
• Process Improvement: identify inefficiencies or bottlenecks, recommend process improvements to reduce costs, ensure consistency, improve turnaround times, and enhance customer experience
• Stakeholder Communication: facilitate meetings with cross functional teams, communicate findings, recommendations, and updates clearly and effectively

What do you bring to this role?

• 5 years experience in P&C Insurance Industry
• Post secondary education
• Claims or UW knowledge is preferred
• Effective communication skills (written, oral, presentation) to effectively inform, influence and collaborate with key stakeholders
• Process Improvement: a passion for improving processes and an ability to challenge the status quo
• Analytical and investigation skills: relentless pursuit of looking for trends and root causes of issues leading to meaningful solutions for claims and business partners

Salary range is $69,000 - $127,000