Analyst, Claims Business

Definity Financial; Ottawa; On-site; CAD 69,000 - 127,000; Full time

Job summary

A leading insurance company in Ottawa is seeking a candidate for a data analysis role focused on Enterprise Fraud. The successful candidate will gather and analyze policy data, investigate fraud trends, and communicate findings to stakeholders. With a minimum of 5 years of experience in the P&C insurance industry, candidates should possess strong analytical skills and a passion for process improvement. The role offers a competitive salary range of $69,000 - $127,000.

Qualifications

• 5 years experience in P&C Insurance Industry.
• Claims or UW knowledge is preferred.
• Passion for improving processes.

Responsibilities

• Collecting, coordinating, organizing, and maintaining policy data.
• Analyzing fraud trends and reporting findings.
• Liaising with cross-functional teams for project requirements.

Skills

Data analysis

Effective communication

Process improvement

Collaboration

Analytical thinking

Education

Post secondary education

Tools

Microsoft Suite

Tableau

Job description

Overview

This position reports to the Manager, Enterprise Fraud and is accountable for collecting, coordinating, organizing, and maintaining policy data. As a member of the Enterprise Fraud team, the successful candidate will be responsible for providing analysis of Underwriting (UW) Fraud trends and maintaining regular communication with CI and PI UW partners. This role requires the ability to analyze root causes of problems, provide detailed business requirements, rationale and benefit for projects, reports, and system enhancements. The role plays a critical part in bridging the gap between Enterprise Fraud and other teams (UW, Advanced Analytics, Technology Services and Product & Pricing) therefore requiring intense collaboration, effective influencing, and communication skills to achieve the best outcomes for all parties.

What can you expect from this role?

Data Gathering & Analysis

• Collecting, coordinating, organizing, and maintaining policy data and information.
• Analyzing reports generated / ability to determine root cause of issues / trends
• Responsible for conducting diagnostic assessment of post-bind UW tool performance.
• Investigation of root cause analysis for any fraud analytics tool system issues.

Reporting/Data

• Support fraud centric Data mapping and integration
• Effective and proficient use of Microsoft Suite software and Tableau

Project/Problem Solving

• Document & analyze business processes, workflows, and pain points
• Liaise with TS for UW Fraud tickets / issues, participate in testing / training, ensuring solutions meet requirements & needs of the business
• Process Improvement: identify inefficiencies or bottlenecks, recommend process improvements to reduce costs, ensure consistency, improve turnaround times, and enhance customer experience
• Stakeholder Communication: facilitate meetings with cross functional teams, communicate findings, recommendations, and updates clearly and effectively

What do you bring to this role?

• 5 years experience in P&C Insurance Industry
• Post secondary education
• Claims or UW knowledge is preferred
• Effective communication skills (written, oral, presentation) to effectively inform, influence and collaborate with key stakeholders
• Process Improvement: a passion for improving processes and an ability to challenge the status quo
• Analytical and investigation skills: relentless pursuit of looking for trends and root causes of issues leading to meaningful solutions for claims and business partners

Salary range is $69,000 - $127,000