AMS OpenText Support Consultant – Administration & Operations

Qellus, LLC; Canada; Hybrid; CAD 110,000 - 170,000; Full time

Benefits offered by this job

Retirement Planning

Bonus Program

Long-Term Incentive Plan

Commission potential

Professional Development

Cell phone/Internet Reimbursement

Job summary

Qellus, LLC is seeking an experienced AMS OpenText Support Consultant to provide day-to-day administration, operational support, and L2/L3 incident handling for OpenText Content Server and related ECM components in a production environment.

The role emphasizes platform stability, security administration, job monitoring, and governance, with responsibilities spanning onboarding, access controls, and ongoing optimization of the AMS framework.

Qualifications

• 8–12+ years of experience supporting enterprise ECM platforms.
• 5+ years of hands-on OpenText Content Server AMS/support experience.
• Experience working in AMS or managed services environments with ticketing systems and SLAs.
• Experience supporting OpenText Extended ECM (xECM) or SAP-integrated environments.

Responsibilities

• Perform day-to-day OpenText Content Server administration, including user/group/role management and permission configuration.
• Monitor and manage Content Server background jobs, queues, and scheduled tasks; resolve failures and performance issues.
• Coordinate restarts, maintenance, and deployments; support patching and post-deployment validation.
• Handle L2/L3 incidents and service requests per SLAs; provide root cause analysis and corrective actions.
• Maintain environment consistency across Dev, QA and Prod; update runbooks and SOPs; ensure audit compliance.

Skills

OpenText Content Server

AMS / Support Experience

L2/L3 Support

Enterprise ECM Platforms

Job description

AMS OpenText Support Consultant – Administration & Operations

Department: Delivery

Employment Type: Full Time

Location: Canada Remote

Reporting To: Director of Delivery

Description

We are seeking an experienced AMS OpenText Support Consultant to provide day-to-day administrative, operational, and L2/L3 support for OpenText Content Server and related ECM components. This role focuses on platform stability, user and security administration, job monitoring, issue resolution, and operational governance, ensuring the OpenText environment remains secure, performant, and compliant in a production setting.

Key Responsibilities

• Perform day-to-day OpenText Content Server administration, including:
  • user, group, and role management
  • permission and inheritance configuration
  • workspace, folder, and object administration
• Manage categories, attributes, and metadata updates as part of operational support.
• Support configuration changes under change-management control.
• Monitor and manage Content Server background jobs, queues, and scheduled tasks.
• Identify and resolve job failures, backlogs, and performance issues.
• Coordinate restarts and maintenance activities as per operational procedures.
• Handle L2/L3 incidents and service requests in line with SLAs.
• Perform root-cause analysis for recurring issues and implement corrective actions.
• Provide timely communication and updates to stakeholders.
• Provision and de-provision users and groups.
• Troubleshoot access, permission, and visibility issues.
• Support onboarding/offboarding and role-based access changes.
• Analyze Content Server logs and diagnostics to identify issues.
• Support resolution of:
  • login/authentication issues
  • performance degradation
  • configuration inconsistencies
• Coordinate with infrastructure, DB, and network teams as required.
• Support deployment of configuration changes and fixes across environments.
• Assist with patching, upgrades, and post-deployment validation.
• Maintain environment consistency between Dev, QA, and Prod.
• Maintain operational documentation, runbooks, and SOPs.
• Ensure compliance with audit and governance requirements.
• Contribute to continuous improvement initiatives within the AMS framework.

Skills, Knowledge, and Experience

• 8–12+ years of experience supporting enterprise ECM platforms.
• 5+ years of hands-on OpenText Content Server AMS/support experience.
• Experience working in AMS or managed services environments with ticketing systems and SLAs.
• Experience supporting OpenText Extended ECM (xECM) or SAP-integrated environments.
• Experience supporting OpenText Archive Center, Core Capture, or VIM.
• Knowledge of authentication/SSO integrations (LDAP, AD, SAML).
• OpenText certifications are a plus.

Benefits

In addition to local statutory benefits, paid time off and holidays, Qellus provides the following for all employees:

• Retirement Planning
• Bonus Program
• Long-Term Incentive Plan
• Commission potential for client referrals
• Professional Development
• Cell phone/Internet Reimbursement