AML Vice President

Citco GSGS; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A global financial services firm seeks a Vice President in Toronto to oversee daily operations and manage a skilled team. The ideal candidate will possess a Bachelor's degree and extensive experience in compliance and customer service, alongside strong leadership and communication skills. This role includes ensuring exceptional service delivery and compliance with KYC and AML regulations. Competitive benefits and an inclusive environment promote diversity and support career growth.

Benefits

Diverse working environment

Flexible working arrangements

Training and education support

Qualifications

• 5 to 7 years of experience in Compliance or customer service environment.
• 3 to 5 years of experience in managing staff.
• Solid knowledge of compliance and regulatory issues, including KYC and AML policies.
• Proven track record in managing teams.

Responsibilities

• Ensure effective daily operations of the team.
• Guide and motivate account members.
• Provide exceptional customer service.
• Monitor KYC records and compliance.
• Identify training needs and ensure staff training.

Skills

MS Office skills

Knowledge of financial markets

Client relationship management

Leadership

Communication

Education

Bachelor’s degree in Business Administration/Management, Economics and Law (MER)/Accounting/Finance

Job description

About Citco:

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front‑runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Qualifications

About You:

• You have Bachelor’s degree in Business Administration/Management, Economics and Law (MER)/Accounting/ Finance or Economics.
• 5 to 7 years’ of experience in Compliance or customer service environment
• 3 -5 years’ of experience in managing staff
• Excellent MS Office skills
• Knowledge of the financial markets and hedge fund industry
• Solid knowledge of compliance and regulatory issues, including Know Your Customer (KYC) and anti‑money laundering (AML) policies
• Proven track record in successfully managing team

Key Competencies:

• Business, technical and commercial acumen
• Quality and risk management
• Decision‑making
• Client relationship management
• Communication
• Developing working relationships
• Leadership
• Coaching and developing others
• Organization and resource management
• Drive for results
• Adaptability

Our Benefits

Your well‑being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Responsibilities

Your Role:

The Vice President (VP) is responsible for all daily operations of the team as a whole as well as the underlying groups within it. The VP will ensure that the account operates effectively and efficiently, account members are properly guided/motivated and ensures that the account provides exceptional customer service. The VP is responsible for providing feedback for further development of procedures to enhance the quality of service and mitigation of risks for clients. The VP is responsible to ensure the team meets the needs of all CFS offices globally and deals with any issues escalated by any local office.

The VP will escalate issues (as needed), and provide any relevant information to, the SVP for further consideration. The VP takes care of executing the company’s strategy and meeting the objectives of the company while ensuring that the policies and guidelines laid down by the company are fully understood and are properly and effectively implemented.

• You will ensure the correct application of the various CFS KYC Policies.
• Supervising the team and the work performed by the Account Managers
• Maintaining a professional working environment and motivating the Account Managers
• Allocating the team resources effectively and efficiently
• Making use of the available tools in order to guide and develop the Account Managers primarily
• As well as the remainder of the team
• Acting as point of escalation for difficult KYC cases
• Ensuring that an instant overview of complete and incomplete KYC records is maintained
• Correctly by the team and is clear for all IR Offices as well as within the team
• Monitoring the correct actions are taken to complete KYC records
• Staying up-to-date about relevant international developments
• Keeping informed as to present and future legislation as well as regulatory developments in the jurisdictions serviced by the Global KYC/AML Team. Processing this information as appropriate (e.g., validate procedures/inform team/identify training areas as a result thereof)
• Advising on a timely basis any additional resource needs and involvement in subsequent recruitment process
• Assessing/identifying training needs of staff and subsequently being responsible for ensuring the training of staff is done to the level required for their jobs
• Meeting or exceeding internal and external quality standards for exceptional customer service
• Performing reviews (evaluations) of all Account Managers
• Escalating appropriately any investors/transactions which may be considered for reporting
• Unusual/suspicious transactions with the relevant Reporting Office in accordance with procedures and regulations
• Securing that all investor relationships are risk‑rated and coordinating the reviews as per established procedure
• Reporting to SVP any relevant data as requested
• Any other duties, which the organization may require as part of the business of CFS