Amazon Connect Architect

TELUS Digital

Canada

On-site

CAD 120,000 - 140,000

Full time

14 days+

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Job summary

A leading technology firm in Canada is seeking a passionate Amazon Connect Architect to drive innovation in cloud-based contact centers. The ideal candidate will have over 5 years of experience in software development, strong programming skills in Python, Java, or Node.js, and hands-on experience with Amazon Connect and AWS services. This role offers a full-time position with competitive compensation.

Qualifications

5+ years of software development experience in cloud-based environments (AWS preferred).
Strong programming skills in Python, Java, or Node.js.
Experience with various AWS services.

Responsibilities

Design, develop, and deploy scalable cloud-based contact center solutions using Amazon Connect.
Collaborate with teams to build innovative CCaaS solutions.
Implement AI/ML capabilities, including chatbots and sentiment analysis.

Skills

Cloud-based software development experience

Programming in Python

Programming in Java

Programming in Node.js

Experience with AWS services

Hands-on experience with Amazon Connect

Tools

Amazon Connect

AWS Lambda

AWS Lex

AWS Polly

Amazon S3

Amazon Kinesis

Job description

This range is provided by TELUS Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$120,000.00/yr - CA$140,000.00/yr

Direct message the job poster from TELUS Digital

Manager - Recruitment's at TELUS Digital

Amazon Connect Architect

TELUS Digital seeks a passionate Software Development Architect to join our team and drive innovation in the cloud-based contact center industry. Our mission is to establish TELUS as the go-to provider for all things CCaaS (Contact Center as a Service), and we are leveraging Amazon Connect to build the next generation of customer engagement solutions.

About the Role

As part of our team, you will be crucial in designing, developing, and deploying next-generation cloud contact center solutions using Amazon Connect and AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis. This is a unique opportunity to work on cutting-edge AI/ML-driven customer experience solutions and shape the future of cloud-based contact centers.

Responsibilities

Design, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services.
Collaborate with cross-functional teams to build innovative CCaaS solutions that enhance customer engagement and agent productivity.
To improve customer interactions, implement AI/ML capabilities, including chatbots, sentiment analysis, real-time analytics, and automation.
Develop and integrate custom features, APIs, and plug-ins to extend Amazon Connect’s capabilities for TELUS customers.
Optimize system performance, reliability, and security while ensuring frictionless customer experiences.
Work closely with stakeholders to understand and translate business requirements into technical solutions.
Stay updated with AWS advancements, AI-driven contact center trends, and best practices to drive innovation within TELUS Digital.

Qualifications

5+ years of software development experience in cloud-based environments (AWS preferred).
Strong programming skills in Python, Java, or Node.js.
Experience with AWS services (Lambda, Lex, Polly, S3, Kinesis, DynamoDB, etc.).
Hands-on experience with Amazon Connect or other CCaaS solutions is a strong asset.

Required Skills